At a Glance
- Tasks: Organise customer bookings and ensure excellent service in a busy automotive environment.
- Company: Reputable automotive dealership in Brentford with a professional team.
- Benefits: £30,000 basic salary, OTE £36,000, 24 days holiday, and staff discounts.
- Other info: Ongoing training and development opportunities in a supportive team.
- Why this job: Join a leading dealer group and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor and knowledge of Drive/CDK Kerridge system required.
The predicted salary is between 30000 - 36000 £ per year.
Are you an experienced Service Advisor seeking a new opportunity within a reputable automotive dealership? Our client, a well-established and forward-thinking main car dealership in Brentford, is looking to recruit a dedicated Service Advisor to join their professional team. This is an excellent chance to work in a state-of-the-art facility with a recognised leading brand, offering competitive pay, comprehensive benefits, and career progression opportunities.
Benefits
- 30,000 basic salary with a 36,000 OTE
- Monday to Friday working hours from 8am to 6pm, with a Saturday morning rota
- Well-established and successfully performing main car dealership
- Opportunities to develop within a professional and supportive team of 5 Service Advisors
- Drive / CDK Kerridge system knowledge essential
- 24 days holiday plus bank holidays
- Group perks including long service awards and employee assistance programme
- Generous pension scheme and staff discounts
- Ongoing training and development opportunities
Duties
- Organise customer bookings efficiently, coordinating with workshop teams
- Communicate clearly with customers regarding additional work, repairs, and parts
- Understand customer requirements and interpret service instructions accurately
- Assist with planning the workshop's capacity, monitoring workflow to ensure timely completion
- Inspect, test, and check incoming and outgoing vehicles, acting as quality controller as needed
- Record all work, parts, and consumables precisely on job cards or repair orders
- Cost jobs accurately, generate invoices, and maintain effective customer communication throughout the service process
- Provide excellent customer service, ensuring satisfaction and repeat business
- Support the showroom team with additional sales opportunities when appropriate
Requirements
- Full UK driving licence is essential
- Proven experience working as a Service Advisor within a main dealership setting
- In-depth knowledge of Drive / CDK Kerridge system
- Strong communication skills, both face-to-face and over the phone
- High level of accuracy, organisational skills, and attention to detail
- Ability to follow strict procedures and work effectively within a team
- Passionate about the automotive industry with a professional approach to customer service
If you are motivated to enhance your career as a Service Advisor and join a leading dealer group renowned for quality and service, we want to hear from you. This role provides an opportunity to thrive within a busy, professional environment and benefit from excellent career development prospects.
Automotive Service Advisor employer: Broughton Group
Join a reputable automotive dealership in Brentford, where you will thrive in a state-of-the-art facility alongside a professional team dedicated to excellence. With competitive pay, comprehensive benefits including a generous pension scheme, and ample opportunities for career progression, this is an ideal environment for those passionate about the automotive industry. Enjoy a supportive work culture that values ongoing training and employee well-being, making it a rewarding place to advance your career as a Service Advisor.
