At a Glance
- Tasks: Support tenants with service charge queries and ensure accurate billing.
- Company: Join a dedicated team at the Woodrow Centre in Redditch.
- Benefits: Competitive hourly rate, hybrid working, and a supportive environment.
- Other info: 3-month contract with potential for growth in a dynamic team.
- Why this job: Make a difference in people's lives while developing your skills in finance.
- Qualifications: Experience in finance or customer service, with strong data analysis skills.
The predicted salary is between 29300 - 30000 £ per year.
Hourly rate: 14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and compliant, within set timescales.
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate.
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required.
- Analyse data and ensure charges are accurately applied to accounts and invoiced.
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry.
What we're looking for:
- Experience of working in a financial, accounting, or income service.
- Knowledge and experience of using and interpreting data and customer accounts to provide advice.
- Knowledge of housing legislation or debt recovery.
Charges Advisor in Astwood Bank employer: Broughton Group
As a Charges Advisor at our Woodrow Centre in Redditch, you will join a supportive and dynamic team dedicated to delivering exceptional service to our tenants and leaseholders. We pride ourselves on fostering a positive work culture that values professional development, offering opportunities for growth and training within the housing sector. With a competitive hourly rate and the flexibility of hybrid working, we ensure our employees enjoy a balanced work-life experience while making a meaningful impact in the community.
