At a Glance
- Tasks: Manage customer enquiries and support sales while building strong relationships.
- Company: Join a leading recruitment agency with a focus on equality and inclusion.
- Benefits: Competitive salary, commission, supportive team, and growth opportunities.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be the first point of contact and make a real impact in hospitality.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Hythe
Salary: £35,000 - £40,000 basic + commission (OTE approx. £6,000)
Permanent role, Full-time
Benefits:
- Competitive salary
- Permanent role
- Supportive team environment
- Opportunities for growth and development
About the Role:
We are recruiting confidentially on behalf of our client for a motivated and dynamic Account Manager Executive. This role combines customer service and sales support responsibilities, focusing on managing enquiries, promoting products and services, generating leads, and providing timely support to the sales team. You will play a key role in maintaining strong customer relationships and contributing to revenue growth.
Responsibilities:
- Act as the first point of contact for customer queries via phone and email
- Provide timely and professional support to resolve issues or escalate where necessary
- Take ownership of after-sales care, including contacting customers regarding deliveries and updates
- Assign incoming leads to Regional Sales Managers
- Generate new leads through market research and effective communication
- Assist with preparing, issuing, and following up on quotes and proposals
- Track outstanding quotes and proactively follow up to support conversion
- Identify upselling and cross-selling opportunities during interactions
- Maintain accurate records in the CRM system
Candidate Requirements:
- Proven experience in customer service, sales support, or administration
- Strong communication skills, both verbal and written
- Excellent organisational and time management skills
- High attention to detail and accuracy
- Proactive problem-solving approach
- Experience with CRM software
- Ability to work collaboratively and independently
Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process.
About Morgan Jones:
Morgan Jones Recruitment is a leading recruitment agency dedicated to connecting talented individuals with outstanding opportunities.
Apply now!
Account Manager for European Hospitality employer: Broughton Group
Morgan Jones is an excellent employer, offering a competitive salary and a supportive team environment in the picturesque location of Hythe. With a strong focus on employee growth and development, we provide opportunities for our Account Managers to thrive in their roles while maintaining a healthy work-life balance. Join us to be part of a dynamic team that values collaboration and innovation in the European hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager for European Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can help them grow. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer service and sales support makes you the perfect fit for the Account Manager role. Keep it concise and focus on your achievements that align with the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager for European Hospitality
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your customer service and sales support experience, and don’t forget to mention any CRM software you’ve used. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the hospitality industry and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of flair!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Be clear, concise, and engaging in your writing. We want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Broughton Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past, especially in a sales support context. Think of specific examples where you resolved issues or improved customer satisfaction.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you effectively communicated with customers or colleagues, highlighting your ability to convey information professionally.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage your time and tasks. Consider sharing examples of how you’ve kept track of leads or followed up on quotes in previous roles. This will show that you can handle the responsibilities of managing customer relationships efficiently.
✨Research the Company and Industry
Familiarise yourself with the hospitality industry and the specific company you're interviewing for. Understanding their products and services will help you tailor your responses and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing upselling and cross-selling opportunities.
