Operations Manager

Location: London with potential national expansion

Package: £70k–£80k + LTIP + annual bonus (depending on experience)

Reports To: Operations Director

Department: Operations

Direct Reports: General Managers

Purpose of the Role

Brother Marcus is a founder led, award-winning Eastern Med all-day dining restaurant group with 8 London restaurants, a new standalone bar concept, and plans to grow to 12+ sites in the next 2–3 years. We’re looking for an Operations Manager to join the Operations team and play a key role in our next phase of growth. You will be accountable for ensuring our restaurants consistently deliver exceptional guest experiences, engaged and high-performing teams, and strong commercial results. You will oversee a group of restaurants, mentoring, coaching and managing General Managers to be fully accountable for their performance, while helping to develop future leaders for upcoming openings. You will also play a central role in improving and codifying operational processes to support sustainable, scalable growth.

Key Responsibilities

• Operational Leadership & Standards: Lead, coach and inspire General Managers across 3–5 restaurants to consistently deliver best-in-class guest experiences, strong team engagement and high operational standards. Act as a visible, hands-on leader in the business, setting clear expectations and role-modelling excellence.
• Commercial & Financial Performance: Own multi-site P&L performance, driving revenue growth, cost control and margin improvement. Support GMs to understand and act on financial data, turning insight into practical actions that improve sales, labour efficiency, food margins and overall profitability.
• People Development & Talent Pipeline: Build high-performing leadership teams through effective recruitment, succession planning and development. Coach General Managers to grow future leaders, create a joyful performance and feedback culture aligned to our company values.
• Operational Process Improvement & Consistency: Review, improve and codify operational processes across the group to drive consistency, scalability and simplicity. Identify inefficiencies, implement best practice and ensure systems and ways of working are clearly documented, embedded and maintained.
• Cross-Functional Collaboration & Growth Support: Work closely with central teams (People, Finance, Food, Marketing) and senior leadership to support new openings, menu changes, brand initiatives and continuous improvement projects. Act as the operational voice of the restaurants, balancing brand ambition with commercial and operational reality.

What we offer

• A competitive package with long-term upside: £70k–£80k base (depending on experience), plus LTIP and annual bonus. We want someone who sees this as a long-term move, with headroom to grow and develop as the business grows. We offer various benefits including enhanced maternity and paternity, discounts, private medical insurance and Yu life well being app, amongst others.
• A strong, experienced SLT and engaged founders: You’ll be surrounded by an impressive leadership team with backgrounds from some of the most successful businesses in the sector who drive getting better as we get bigger. They will be there to guide your development and success.
• Autonomy with real accountability: You’ll be trusted to manage your team and your outcomes, make decisions, and lead in your own style, anchored in the Brother Marcus philosophy and values—with clear expectations, proper support, and accountability.
• A people-first business that still performs: We believe in making the right decisions, not the easy ones. Developing people, providing great experience for team and guest - Ultimately running great restaurants. We want to be the best restaurant company to work for and you could be part of achieving it! We have fun taking things seriously and are serious about having fun. We have high standards, move fast, and enjoy the work. Hospitality should feel good — for guests and the team. We want you to enjoy this adventure. We try to get away to the East Med once a year and have great social events. You’ll get 100% discounts in the restaurants so you can enjoy the success of your work.

Skills & Experience Required

• Proven experience in a multi-site role within premium casual dining or quality-led hospitality.
• Time on the ground, experienced in delivering amazing service and hospitality in either restaurants, bars or pubs.
• Strong commercial acumen with a track record of delivering sustainable P&L performance across multiple sites.
• Exceptional leadership and coaching skills, with the ability to develop General Managers and build engaged, accountable teams.
• Experience of improving, standardising and scaling operational processes without losing brand personality or guest focus.
• Confident communicator with the ability to influence at all levels, from restaurant teams to senior leadership.
• Highly organised, resilient and comfortable operating in a fast-paced, hands-on environment.
• Strong understanding of the London restaurant and hospitality industry, including labour challenges, guest expectations.