At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues while learning hands-on skills.
- Company: Join Brother Industries, a global leader in sustainable manufacturing and digital transformation.
- Benefits: Competitive salary, mental health support, gym discounts, and professional development opportunities.
- Other info: Exciting career progression and exposure to innovative tech projects.
- Why this job: Kickstart your IT career with real-world experience and recognised qualifications.
- Qualifications: 5 GCSEs including English and Maths; A-Level in IT or related subject preferred.
The predicted salary is between 20000 - 25000 £ per year.
Start Your IT Career with Brother
Brother Industries (U.
K.) Ltd is part of Brother Industries Ltd, a global multi‑business organisation headquartered in Japan.
Brother remanufactures a diverse range of products, from office printers to industrial machining centres.
Based in Wrexham, North Wales, Brother Industries (U.
K.) Ltd operates one of Europe’s award‑winning carbon‑neutral recycling facilities and is at the forefront of digital transformation and sustainable manufacturing.
We are looking for a motivated and enthusiastic IT Apprentice to join our IT team.
This is an excellent opportunity to gain hands‑on experience across a wide range of technologies while working towards an accredited IT qualification.
About the Role
As an IT Apprentice, you will support the day‑to‑day operation of the IT department while developing your technical knowledge and practical skills.
Key Responsibilities
- Provide first‑line IT support to colleagues both onsite and remotely
- Diagnose technical issues and identify appropriate solutions
- Support end users and ensure issues are resolved effectively
- Back up, restore and transfer user data
- Configure and deploy laptops, desktops and other IT equipment
- Maintain hardware including laptops, desktops, printers and peripherals
- Support Microsoft 365 applications and Windows operating systems
- Assist with software installations, system updates and patch management
- Support hardware replacement activities
- Assist with basic networking tasks and troubleshooting
- Maintain accurate IT documentation and records
- What You’ll Learn
- Windows 10 and Windows 11 operating systems
- Microsoft 365 administration and support
- Active Directory and user account management
- Networking fundamentals including switches, firewalls and connectivity
- Virtual machines and server environments
- IT service management tools such as Jira and Confluence
- Cyber security awareness and best practices
- IT processes, procedures and documentation
- Opportunities to work towards a recognised IT qualification
Skills and Competencies
We are looking for someone who demonstrates
- Excellent communication skills and the ability to explain technical issues clearly
- Strong customer service and user support skills
- Good knowledge of Microsoft 365 and Windows operating systems
- Attention to detail and the ability to manage large volumes of information accurately
- Strong organisational skills and the ability to work to deadlines
- A positive and proactive approach to problem solving
- The ability to work independently and as part of a team
- A willingness to learn and continuously develop new skills
- Commitment to following processes, policies and procedures
- An understanding of database management, reporting systems, software installation and network support would be advantageous
About You
This opportunity would suit someone who
- Has a genuine passion for IT and technology
- Enjoys helping people solve technical problems
- Has an interest in cyber security and protecting systems
- Is enthusiastic, reliable and eager to learn
- Has strong attention to detail
- Wants to build a long‑term career within IT
Previous experience is not essential, but an interest or awareness of the following would be beneficial:
- Networking technologies
- Cisco environments
- Cloud platforms and servers
- Share Point, Git Hub or Visual Studio Code
- Data and reporting tools
- Cyber security principles
- Programming or scripting languages
Qualifications
Essential
- Minimum of 5 GCSEs (Grade 4/C or above), including English and Maths
- A‑Level (or equivalent qualification) in IT or a related subject
Desirable
- Full UK Driving Licence
Why Join Brother?
This is a fantastic opportunity to begin your IT career with a global manufacturing organisation and circular technology leader.
- What You’ll Gain
- Structured training and development
- Support towards recognised IT qualifications
- Hands‑on experience across a wide range of technologies
- Career progression opportunities within IT
- Exposure to digital transformation projects
- Opportunity to travel overseas
- Employee Benefits
- Competitive salary with annual salary reviews
- Spring and Winter reward reviews based on company performance
- Onsite Mental Health Champions
- Free and confidential 24/7 support services
- Discounted gym memberships
- Corporate dental rates
- Long service awards
- Free eye tests for substantial computer users
- Professional membership fees paid by the company
- 50% discount on Simply Health Healthcare Cash Plan
If you’re passionate about technology, eager to learn, and looking for an exciting first step into the IT profession, we’d love to hear from you.
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IT Support Technician in Ruabon employer: Brother Industries
Brother Industries (U.K.) Ltd offers an exceptional environment for aspiring IT professionals, providing structured training and development alongside hands-on experience in a cutting-edge, carbon-neutral facility. With a strong focus on employee growth, competitive benefits, and a supportive work culture, this role not only paves the way for a rewarding career in IT but also allows you to contribute to sustainable manufacturing practices in the heart of Wrexham, North Wales.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Ruabon
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Brother Industries.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Brother Industries is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Brother Industries, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Brother Industries directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Technician in Ruabon
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Brother Industries want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Brother Industries, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Brother Industries
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
