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- Tasks: Design user journeys and manage customer engagement campaigns across digital platforms.
- Company: A trusted global brand in the UK with a focus on innovation.
- Benefits: Competitive perks, health benefits, and flexible work arrangements.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Strong analytical skills and excellent communication abilities.
- Other info: Collaborative environment that values your contributions and growth.
The predicted salary is between 28800 - 43200 £ per year.
A trusted global brand in the United Kingdom is seeking a Customer Experience Specialist focused on acquisition and retention. The role involves designing user journeys across digital platforms, managing comprehensive customer engagement campaigns, and applying UX insights for continuous improvement.
The ideal candidate excels in analytical skills, communication, and collaboration across teams.
Offering a dynamic work environment that values innovation and impactful contributions, this position also comes with competitive perks like health benefits and flexible work arrangements.
Hybrid CX Specialist: Acquisition & Retention Lead employer: Brother Europe
Contact Detail:
Brother Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Specialist: Acquisition & Retention Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in customer experience design and engagement campaigns. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to acquisition and retention strategies. We recommend using the STAR method to structure your answers and showcase your analytical and collaborative skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our dynamic team.
We think you need these skills to ace Hybrid CX Specialist: Acquisition & Retention Lead
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your analytical skills and experience in customer engagement campaigns. We want to see how you can design user journeys that really resonate with customers!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your ideas and experiences, so we can easily see how you fit the role of a CX Specialist.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Hybrid CX Specialist role. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brother Europe
✨Know Your User Journeys
Before the interview, take some time to familiarise yourself with user journey mapping. Be ready to discuss how you would design these journeys across digital platforms, as this is a key part of the role. Think about specific examples from your past experiences that showcase your skills in this area.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've used data to drive customer engagement campaigns. Bring along any metrics or results from previous projects that highlight your ability to improve customer experience through insights and analytics.
✨Communicate Clearly and Confidently
Since communication is crucial for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your ideas effectively and show your collaborative spirit.
✨Embrace Innovation
This position values innovation, so be prepared to share your creative ideas on enhancing customer experience. Think about trends in CX and how they can be applied to acquisition and retention strategies. Showing that you’re forward-thinking will resonate well with the interviewers.
