At a Glance
- Tasks: Provide expert support for travel technology, troubleshoot issues, and enhance user experience.
- Company: Join a forward-thinking organisation in the travel tech industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Make a real impact by solving technical challenges and improving user confidence.
- Qualifications: Experience with online booking tools and strong customer service skills.
The predicted salary is between 40500 - 49500 £ per year.
Product Support Specialist
The Role
As a Product Support Specialist, you'll be responsible for providing expert support to users, resolving technical issues, and ensuring travel technology systems operate efficiently.
You'll collaborate with internal teams and third-party technology providers to deliver excellent service and help drive continuous improvement.
Key Responsibilities
- Provide second-line support for travel technology platforms, responding to user queries and resolving issues promptly.
- Troubleshoot problems across online booking tools, mid-office systems, and system integrations.
- Support the implementation of new technologies through testing, user training, and effective communication.
- Create and maintain user guides, knowledge articles, and best practice documentation.
- Deliver training sessions to improve user confidence and system adoption.
- Monitor system performance and user feedback to identify opportunities for improvement.
- Work with third-party technology providers to resolve technical issues and implement solutions.
- Assist with technology projects and support wider business initiatives as required.
About You
You'll be a proactive problem solver with excellent customer service skills and experience supporting travel technology solutions.
You enjoy working collaboratively, communicating with a range of stakeholders, and finding practical solutions to technical challenges.
Essential Skills & Experience
- Experience with online booking tools (air, hotel, rail, and car).
- Knowledge of profile management systems.
- Experience using GDS and travel product suites.
- Understanding of quality control workflows and duty of care systems.
- Strong analytical and problem-solving skills.
- Experience using a support ticket management system.
- Excellent communication and customer service skills.
Desirable Experience
- Amadeus or Sabre.
- Atriis.
- SAP Concur.
- Evolvi.
- Trainline.
- Conferma Pay.
- Trav Com.
- NDC content sources.
- Experience building and maintaining approval workflows.
- Remote support software.
- Supporting third-party technology platforms.
- Client-facing support experience.
- Data management, exports, and maintaining data integrity.
- Creating training materials and technical documentation.
If you're looking for your next challenge within travel technology support and want to join a forward-thinking organisation, we'd love to hear from you.
Product Support Specialist in Wakefield employer: Broster Buchanan
Broster Buchanan is an excellent employer, offering a dynamic work environment in the picturesque setting of Dorset. With a strong focus on employee growth and development, you will have the opportunity to shape the future of IT within the company while enjoying a collaborative culture that values innovation and strategic thinking. The role not only provides competitive benefits but also allows you to make a meaningful impact through your leadership in ERP/CRM implementation.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broster Buchanan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broster Buchanan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Specialist in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broster Buchanan:Your cover letter is your chance to shine! Tell us why you want to work at Broster Buchanan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broster Buchanan!
How to prepare for a job interview at Broster Buchanan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
