At a Glance
- Tasks: Provide technical support for travel booking systems and troubleshoot issues.
- Company: Established Travel Technology organisation with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Great learning environment with potential for career advancement.
- Why this job: Join a dynamic team and enhance your tech skills while helping customers worldwide.
- Qualifications: Strong problem-solving skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow
Sector: Travel Technology
We’re working with a well-established Travel Management Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team. This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation. The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.
Key Responsibilities
- Provide first-line technical support for online booking tools and agent systems
- Respond to customer and internal technical queries via email and support ticketing systems
- Diagnose and troubleshoot issues across multiple travel booking platforms
- Escalate complex technical issues to Product Managers and relevant internal teams
- Support customer onboarding and implementation projects alongside the Implementation Lead
- Assist Sales and Account Management teams with technical queries and support
Technical Support Consultant employer: Broster Buchanan
Join a dynamic and innovative Travel Technology organisation in Glasgow, where your role as a Technical Support Consultant will place you at the forefront of customer support and technical problem-solving. With a strong emphasis on employee growth, you'll have access to ongoing training and development opportunities, fostering a collaborative work culture that values teamwork and creativity. Enjoy the unique advantage of working in a vibrant city known for its rich culture and connectivity, making this an ideal environment for both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the travel technology sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of online booking platforms and GDS systems. Being able to demonstrate your problem-solving skills during interviews will set you apart from the competition.
✨Tip Number 3
Show off your customer support experience! Be ready to share examples of how you've helped customers in the past, especially in tech-related scenarios. This will highlight your ability to thrive in a role that supports both internal teams and external clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Consultant role. Highlight your experience with travel systems, customer support, and any technical skills that relate to online booking platforms or GDS. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about travel technology and how your problem-solving skills can benefit us. Be genuine and let your personality come through — we love seeing the real you!
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience you have in technical support or customer service. We’re looking for examples of how you've diagnosed and resolved issues, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Broster Buchanan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of online booking platforms, GDS, and invoicing systems. Familiarise yourself with common issues that users face and be ready to discuss how you would troubleshoot them. This will show your potential employer that you're not just a problem-solver but also someone who understands the technical side of things.
✨Showcase Your Customer Support Skills
Since this role involves supporting both internal teams and external customers, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your communication skills and your ability to remain calm under pressure. This will demonstrate that you can provide excellent support, even when things get tricky.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might encounter in the role. Think about how you would approach diagnosing and troubleshooting issues across multiple travel booking platforms. Practising these scenarios beforehand will help you articulate your thought process clearly during the interview.
✨Express Your Passion for Travel Technology
Let your enthusiasm for travel technology shine through! Talk about any relevant experiences or projects you've been involved in, and why you’re excited about the opportunity to work in this sector. Showing genuine interest can set you apart from other candidates and make a lasting impression.
