At a Glance
- Tasks: Manage corporate client accounts and build strong, long-term relationships.
- Company: Dynamic company focused on exceptional customer service and relationship management.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Join a supportive team with opportunities to mentor and lead.
- Why this job: Make a real impact by enhancing client satisfaction and driving account growth.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
- Customer Relationship Manager
- Job Purpose
The Customer Relationship Manager is responsible for retaining and growing an existing portfolio of corporate clients by building trusted relationships, delivering exceptional service, and identifying opportunities for account development.
The role ensures high levels of customer satisfaction, proactively manages client relationships, and works collaboratively with internal teams to deliver an outstanding customer experience.
The position also includes line management responsibility for one direct report.
Key Responsibilities
- Manage a portfolio of corporate client accounts, acting as the primary point of contact and developing strong, long-term relationships with key stakeholders.
- Conduct regular client meetings and reviews to understand business objectives, assess service performance, and identify opportunities to enhance customer satisfaction.
- Proactively resolve client issues and service concerns, ensuring timely escalation and effective resolution where required.
- Identify opportunities to retain, grow, and develop client accounts through additional products, services, and strategic account planning.
- Analyse client performance reports and management information to identify trends, risks, and opportunities, taking appropriate action to improve outcomes.
- Prepare and deliver business reviews, demonstrating service performance, value delivered, and future recommendations.
- Collaborate with internal teams to ensure seamless service delivery and a consistent customer experience.
- Maintain accurate client records, account plans, activity logs, and reporting within CRM and internal business systems.
- Manage, coach, and support a direct report through regular performance reviews, objective setting, and professional development.
- Monitor industry developments, market trends, and competitor activity to identify opportunities that support client retention and business growth.
- Represent the organisation professionally, maintaining high standards of customer service and acting as a trusted advisor to clients.
Person Specification
Essential
- Proven experience in Account Management, Customer Relationship Management, or Customer Success within a corporate or business-to-business environment.
- Demonstrable success in client retention, account growth, and developing long-term customer relationships.
- Travel industry experience
- Excellent communication, negotiation, and stakeholder management skills, with the ability to engage confidently at all organisational levels.
- Strong analytical skills with the ability to interpret data, identify trends, and make informed business recommendations.
- Highly organised with excellent time management and the ability to manage multiple priorities effectively.
- Experience leading, mentoring, or supervising team members.
- Full UK driving licence and willingness to travel to client sites as required.
Desirable
- Experience using CRM systems, reporting tools, and customer analytics platforms.
- Knowledge of the corporate travel industry or other service-led B2B sectors.
- Experience managing strategic or enterprise-level client accounts.
Customer Relationship Management Manager in Staines employer: Broster Buchanan
Broster Buchanan is an excellent employer, offering a dynamic work environment in the picturesque setting of Dorset. With a strong focus on employee growth and development, you will have the opportunity to shape the future of IT within the company while enjoying a collaborative culture that values innovation and strategic thinking. The role not only provides competitive benefits but also allows you to make a meaningful impact through your leadership in ERP/CRM implementation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Manager in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broster Buchanan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broster Buchanan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Manager in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broster Buchanan:Your cover letter is your chance to shine! Tell us why you want to work at Broster Buchanan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broster Buchanan!
How to prepare for a job interview at Broster Buchanan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
