At a Glance
- Tasks: Lead the Existing Client function and ensure top-notch service standards.
- Company: Dynamic financial services firm with a focus on client success.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Other info: Immediate start for a 16-month fixed-term contract with growth opportunities.
- Why this job: Make a real difference in client outcomes while leading a dedicated team.
- Qualifications: Extensive experience in financial services, especially pensions, and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Head of Existing Clients - Financial Services or Pensions experience a must. 3 days per week in the office - Rochester (Hybrid) Immediate Start - 16 Month FTC.
Purpose of the role: To provide fixed-term leadership and operational continuity for the Existing Client function during maternity leave, ensuring service standards, client outcomes, regulatory requirements and agreed business priorities are maintained and, where relevant, progressed.
- Significant operational management experience within regulated financial services, preferably pensions advice.
- Ability to manage through others, delegate and prioritise to ensure business strategy is implemented and targets, both quality and quantity, are met.
- Comfortable and confident with process flows and rationale.
- Ability to communicate to key stakeholders to resolve departmental issues and achieve business goals.
- Sufficient pension knowledge to support effective operational decision-making, escalation and implementation of agreed processes.
Head of Customer Success in Rochester employer: Broster Buchanan
As a leading employer in the financial services sector, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our Rochester office offers a hybrid working model, allowing for flexibility while ensuring that our team remains engaged and connected. With a strong focus on maintaining high service standards and client outcomes, we provide our employees with the opportunity to make a meaningful impact in their roles, all while enjoying the benefits of working in a dynamic and regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those with pensions experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your operational management skills. Be ready to discuss how you've successfully led teams and met targets in regulated environments. We want to hear your success stories!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight how you've effectively communicated with stakeholders to resolve issues. This is key for the Head of Customer Success role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Customer Success in Rochester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and pensions. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Head of Customer Success role. Share specific examples of how you've managed teams and met targets in the past.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to emphasise your operational management experience. We’re looking for someone who can delegate effectively and drive results, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Broster Buchanan
✨Know Your Financial Services Inside Out
Make sure you brush up on your knowledge of financial services and pensions. Be prepared to discuss specific regulations and how they impact client outcomes. This will show that you’re not just familiar with the industry, but that you can navigate its complexities.
✨Demonstrate Leadership Skills
Since this role involves leadership during a maternity cover, think about examples from your past where you've successfully managed teams or projects. Be ready to share how you delegated tasks and prioritised effectively to meet business goals.
✨Communicate Clearly with Stakeholders
Prepare to discuss how you’ve communicated with key stakeholders in previous roles. Think of specific instances where you resolved issues or achieved business objectives through effective communication. This will highlight your ability to manage relationships and drive results.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to operational challenges in the financial services sector. Think about how you would approach these situations, ensuring you demonstrate your analytical thinking and decision-making skills.
