At a Glance
- Tasks: Provide expert support for travel technology systems and resolve user queries.
- Company: Join a dynamic team focused on enhancing travel technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in users' travel experiences while developing your tech skills.
- Qualifications: Experience in customer service and supporting travel technology solutions.
The predicted salary is between 49500 - 60500 £ per year.
Product Support Specialist The Role As a Product Support Specialist, you'll be responsible for providing expert support to users, resolving technical issues, and ensuring travel technology systems operate efficiently.
You'll collaborate with internal teams and third-party technology providers to deliver excellent service and help drive continuous improvement.
Key Responsibilities Provide second-line support for travel technology platforms, responding to user queries and resolving issues promptly.
Troubleshoot problems across online booking tools, mid-office systems, and system integrations.
Support the implementation of new technologies through testing, user training, and effective communication.
Create and maintain user guides, knowledge articles, and best practice documentation.
Deliver training sessions to improve user confidence and system adoption.
Monitor system performance and user feedback to identify opportunities for improvement.
Work with third-party technology providers to resolve technical issues and implement solutions.
Assist with technology projects and support wider business initiatives as required.
About You You'll be a proactive problem solver with excellent customer service skills and experience supporting travel technology solutions.
You enjoy working collaboratively, communicating with a range of stakeholders, and finding practical solutions to technical challenges.
Essential Skills
Product Support Specialist employer: Broster Buchanan
Broster Buchanan is an excellent employer, offering a dynamic work environment in the picturesque setting of Dorset. With a strong focus on employee growth and development, you will have the opportunity to shape the future of IT within the company while enjoying a collaborative culture that values innovation and strategic thinking. The role not only provides competitive benefits but also allows you to make a meaningful impact through your leadership in ERP/CRM implementation.
