At a Glance
- Tasks: Provide technical support for travel booking tools and troubleshoot issues.
- Company: Established Travel Management & Technology organisation in Glasgow.
- Benefits: Opportunity for learning, progression, and long-term development.
- Other info: Collaborative environment with opportunities for system improvements and automation.
- Why this job: Join a dynamic team and enhance your technical skills in travel technology.
- Qualifications: Experience with online booking tools and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow
Sector: Travel Technology
We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team. This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation. The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.
Key Responsibilities
- Provide first-line technical support for online booking tools and agent systems
- Respond to customer and internal technical queries via email and support ticketing systems
- Diagnose and troubleshoot issues across multiple travel booking platforms
- Escalate complex technical issues to Product Managers and relevant internal teams
- Support customer onboarding and implementation projects alongside the Implementation Lead
- Assist Sales and Account Management teams with customer system changes and enhancements
- Manage user access across third-party travel systems
- Support project work, system improvements, and workflow enhancements
- Monitor data flows to ensure accurate invoicing and mid-office processing
- Document processes and help drive efficiency, automation, and consistency
Skills & Experience Required
- Experience working with online booking tools (e.g. Cytric, Atriis, Concur)
- GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
- Previous experience in technical support, travel technology, or corporate reservations
- Understanding of PCI compliance, virtual cards, and payment workflows
- Awareness of GDPR and handling protected personal data
- Strong customer service mindset and excellent communication skills
- Ability to work independently while collaborating with wider teams
- An automation-first mindset and interest in improving processes
Interested or open to a confidential conversation? Please get in touch.
Technical Business Support Consultant in Paisley employer: Broster Buchanan
Broster Buchanan is an excellent employer, offering a dynamic work environment in the picturesque setting of Dorset. With a strong focus on employee growth and development, you will have the opportunity to shape the future of IT within the company while enjoying a collaborative culture that values innovation and strategic thinking. The role not only provides competitive benefits but also allows you to make a meaningful impact through your leadership in ERP/CRM implementation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Support Consultant in Paisley
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Broster Buchanan who are looking for fresh talent for roles like Technical Business Support Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Broster Buchanan and give you a leg up for your Technical Business Support Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Technical Business Support Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Technical Business Support Consultant in Paisley
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Technical Business Support Consultant role at Broster Buchanan.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Technical Business Support Consultant position at Broster Buchanan.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Broster Buchanan.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Broster Buchanan's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Technical Business Support Consultant.
How to prepare for a job interview at Broster Buchanan
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Broster Buchanan.
