At a Glance
- Tasks: Provide technical support for travel booking tools and troubleshoot issues.
- Company: Established Travel Management & Technology organisation in Glasgow.
- Benefits: Opportunity for learning, progression, and long-term development.
- Other info: Collaborative environment with opportunities for system improvements and automation.
- Why this job: Join a dynamic team and enhance your technical skills in travel technology.
- Qualifications: Experience with online booking tools and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow
Sector: Travel Technology
We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team. This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation. The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.
Key Responsibilities
- Provide first-line technical support for online booking tools and agent systems
- Respond to customer and internal technical queries via email and support ticketing systems
- Diagnose and troubleshoot issues across multiple travel booking platforms
- Escalate complex technical issues to Product Managers and relevant internal teams
- Support customer onboarding and implementation projects alongside the Implementation Lead
- Assist Sales and Account Management teams with customer system changes and enhancements
- Manage user access across third-party travel systems
- Support project work, system improvements, and workflow enhancements
- Monitor data flows to ensure accurate invoicing and mid-office processing
- Document processes and help drive efficiency, automation, and consistency
Skills & Experience Required
- Experience working with online booking tools (e.g. Cytric, Atriis, Concur)
- GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
- Previous experience in technical support, travel technology, or corporate reservations
- Understanding of PCI compliance, virtual cards, and payment workflows
- Awareness of GDPR and handling protected personal data
- Strong customer service mindset and excellent communication skills
- Ability to work independently while collaborating with wider teams
- An automation-first mindset and interest in improving processes
Interested or open to a confidential conversation? Please get in touch.
Technical Business Support Consultant in Glasgow employer: Broster Buchanan
Broster Buchanan is an excellent employer, offering a dynamic work environment in the picturesque setting of Dorset. With a strong focus on employee growth and development, you will have the opportunity to shape the future of IT within the company while enjoying a collaborative culture that values innovation and strategic thinking. The role not only provides competitive benefits but also allows you to make a meaningful impact through your leadership in ERP/CRM implementation.
