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- Tasks: Lead online booking platforms and drive digital adoption in travel technology.
- Company: Join a top-tier Travel Management & Technology organisation.
- Benefits: Competitive salary, career development, and exposure to innovative projects.
- Why this job: Be at the forefront of travel tech and influence customer engagement.
- Qualifications: 3-5+ years in travel tech with strong project management skills.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Sector: Travel Technology / Corporate Travel
We’re partnering with a highly regarded Travel Management & Travel Technology organisation to recruit an Online Product & Implementation Lead. This is a key role for an experienced travel technology professional who enjoys owning online booking platforms, leading customer implementations, and driving digital adoption. You’ll sit at the centre of the business’s digital strategy, working closely with customers, sales, account management, and technical teams to deliver best-in-class online and mobile booking solutions. The breadth of this role makes it a genuine career-development opportunity, offering exposure to the full booking lifecycle and the chance to influence how customers engage with travel technology at scale.
Key Responsibilities
- Product Lead and Agency Administrator for online/mobile booking tools such as Cytric and Atriis
- Lead and support customer implementations across multiple countries and currencies
- Provide second-line online support and manage escalations for complex system issues
- Review and roll out new online booking features to enhance customer experience
- Manage system integrations (SSO, APIs, expense platforms, Teams and other tools)
- Support Radius Travel Concur and customer-owned Cytric environments
- Drive efficiency through automation, smart workflows, and Compleat PNR processes
- Expand online content, suppliers, and services across booking platforms
- Deliver customer training, documentation, and ongoing product consultancy
- Work closely with internal teams on rail systems, proprietary platforms, and GDS smart flows
Skills & Experience Required
- 3–5+ years’ experience using Cytric or Atriis within a TMC environment
- Strong Amadeus GDS knowledge (Galileo or Sabre also welcomed)
- Proven experience implementing customers onto online booking platforms
- Solid project management skills and delivery experience
- Understanding of PCI compliance, virtual cards, and payment workflows
- Good working knowledge of GDPR and protected personal data
- Confidence acting as a subject matter expert for online booking technology
Interested or open to a confidential discussion? Please contact nicolaterrell@brosterbuchanan.com
Online Product & Implementation Lead in Glasgow employer: Broster Buchanan
Contact Detail:
Broster Buchanan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Product & Implementation Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel tech industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with online booking platforms like Cytric and Atriis. Share specific examples of how you've driven digital adoption and improved customer experiences.
✨Tip Number 3
Prepare for interviews by brushing up on your project management skills. Be ready to discuss how you've successfully implemented customers onto online booking platforms and managed complex system issues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who are passionate about travel technology. Your next big opportunity could be just a click away!
We think you need these skills to ace Online Product & Implementation Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Online Product & Implementation Lead. Highlight your experience with online booking platforms like Cytric and Atriis, and don’t forget to showcase your project management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about travel technology and how your background makes you the perfect fit for this role. Be sure to mention any relevant experience with customer implementations.
Showcase Your Technical Skills: Since this role involves managing system integrations and online support, make sure to highlight your technical know-how. Mention your familiarity with GDS systems and any experience you have with APIs or automation tools.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Broster Buchanan
✨Know Your Tech Inside Out
Make sure you’re well-versed in the online booking platforms mentioned, like Cytric and Atriis. Brush up on your Amadeus GDS knowledge too, as it’s crucial for this role. Being able to discuss specific features or recent updates will show your passion and expertise.
✨Showcase Your Implementation Skills
Prepare examples of past customer implementations you've led. Highlight any challenges you faced and how you overcame them. This will demonstrate your project management skills and ability to drive digital adoption effectively.
✨Understand the Customer Journey
Familiarise yourself with the full booking lifecycle and think about how you can enhance the customer experience. Be ready to discuss how you would approach training and supporting customers on new features or tools.
✨Be Ready for Technical Questions
Expect questions around system integrations, PCI compliance, and GDPR. Brush up on these topics so you can confidently answer any technical queries. Showing that you understand the complexities of online booking technology will set you apart.
