At a Glance
- Tasks: Assist customers with urgent travel needs and disruptions during out-of-hours shifts.
- Company: Join a leading Global Travel Management company with a supportive team culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a dynamic role with various shift patterns and a focus on teamwork.
- Why this job: Make a real difference in people's travel experiences while working from home.
- Qualifications: Experience in travel management and knowledge of Sabre and Amadeus systems.
The predicted salary is between 30000 - 40000 £ per year.
Out of Hours - Senior Business Travel Consultant
Location: Home
Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team.
- Work as part of an efficient team, communicating effectively both internally and externally.
- To issue, re-issue and perform re-calculations of international and domestic airfares.
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate.
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience.
Remote Out Of Hours Business Consultant employer: Broster Buchanan Ltd
Join a leading Global Travel Management company that values its employees and fosters a supportive work culture. As a Remote Out Of Hours Business Consultant, you will enjoy flexible working hours, competitive benefits, and opportunities for professional growth while being part of a dedicated team that prioritises exceptional customer service. With the convenience of home working, you can achieve a healthy work-life balance while contributing to a dynamic industry.
