At a Glance
- Tasks: Assist customers with urgent travel needs and disruptions, providing expert advice.
- Company: Join a global travel management company with a supportive team culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with various shift patterns, perfect for balancing work and study.
- Why this job: Make a real difference in people's travel experiences during critical times.
- Qualifications: Experience in travel management and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team
- Work as part of an efficient team, communicating effectively both internally and externally
- To issue, re-issue and perform re-calculations of international and domestic airfares
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word, and Excel
- Possess good geographical and product knowledge of destinations and airlines
- On the pulse with world events and likely travel implications
- Good organisational skills and excellent customer service & communicative abilities are essential
- Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients
If you are interested in this opportunity please reach out to
Business Management Specialist - Remote in Middlesbrough employer: Broster Buchanan Ltd
As a Remote Interim Finance Manager, you'll join a supportive and dynamic team dedicated to enhancing local authority services that matter most to the community. With a focus on employee growth and flexibility, this role offers the unique advantage of remote work while contributing to impactful city-wide initiatives. You'll find a culture that values your expertise and provides opportunities to make a real difference in public finance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Management Specialist - Remote in Middlesbrough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broster Buchanan Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broster Buchanan Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Management Specialist - Remote in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broster Buchanan Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Broster Buchanan Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broster Buchanan Ltd!
How to prepare for a job interview at Broster Buchanan Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
