At a Glance
- Tasks: Assist customers with urgent travel needs and disruptions during out-of-hours shifts.
- Company: Join a global leader in travel management with a supportive team culture.
- Benefits: Flexible shifts, remote work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovative solutions in high-pressure situations.
- Why this job: Make a real difference by helping clients navigate travel challenges.
- Qualifications: Experience with Native Sabre and Amadeus, plus excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team.
- Work as part of an efficient team, communicating effectively both internally and externally.
- To issue, re-issue and perform re-calculations of international and domestic airfares.
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience.
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word, and Excel
- Possess good geographical and product knowledge of destinations and airlines.
- On the pulse with world events and likely travel implications
- Good organisational skills and excellent customer service & communicative abilities are essential.
- Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
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