At a Glance
- Tasks: Assist customers with urgent travel needs and disruptions during out of hours.
- Company: Join a leading Global Travel Management company with a supportive team.
- Benefits: Flexible shifts, remote work, and opportunities for career advancement.
- Other info: Dynamic role with a focus on customer service and teamwork.
- Why this job: Make a difference in people's travel experiences while working from home.
- Qualifications: Experience in travel management and knowledge of Sabre and Amadeus required.
The predicted salary is between 30000 - 40000 £ per year.
Out of Hours - Senior Business Travel Consultant
Location: Home
Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team
- Work as part of an efficient team, communicating effectively both internally and externally
- To issue, re-issue and perform re-calculations of international and domestic airfares
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience
Remote Out Of Hours Business Consultant in Edinburgh employer: Broster Buchanan Ltd
Join a leading Global Travel Management company that values its employees and fosters a supportive work culture. As a Remote Out Of Hours Business Consultant, you will enjoy flexible working hours, competitive benefits, and opportunities for professional growth while being part of a dedicated team that prioritises exceptional customer service. With a focus on employee well-being and development, this role offers a unique chance to thrive in the dynamic travel industry from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Out Of Hours Business Consultant in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in TMCs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Native Sabre and Amadeus, and be ready to showcase your ticketing experience. We want you to shine when discussing your expertise in fares and route deals.
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Remote Out Of Hours Business Consultant in Edinburgh
Some tips for your application 🫡
Show Your Travel Expertise:Make sure to highlight your experience in the travel industry, especially with Native Sabre and Amadeus. We want to see how your skills can help us provide top-notch service to our clients.
Be Personable and Professional:Since you'll be dealing with clients out of hours, it's crucial to convey your ability to communicate politely and efficiently. Use examples in your application that showcase your customer service skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific requirements of the Out of Hours Business Consultant role. Show us why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Broster Buchanan Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Native Sabre and Amadeus before the interview. Familiarise yourself with the latest trends in business travel and be ready to discuss how you can apply your expertise to help clients with disrupted travel plans.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you’ve gone above and beyond for a client. Think about specific situations where you resolved issues or provided expert advice that made a difference.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for questions like how you would handle a last-minute booking or a client with a travel disruption. Practising your responses will help you feel more confident and articulate during the interview.
✨Communicate Effectively
As you'll be working as part of a team, it's crucial to demonstrate your communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to collaborate.
