Out of Hours - Senior Business Travel Consultant Location: Home Working Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings. Job requirements: Answering calls and emails from clients in a polite, efficient, and professional manner Offering expert advice in all aspects of travel Maintain the outstanding level of customer service provided by the ‘day’ team. Work as part of an efficient team, communicating effectively both internally and externally. To issue, re-issue and perform re-calculations of international and domestic airfares. Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products Providing additional Quality Control to day team processes when call volumes permit. Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate Skills Required: Knowledgeable in Native Sabre and Amadeus Experience within a TMC Excellent fares knowledge, Cat35 and Route Deals Excellent ticketing experience. Fares
