At a Glance
- Tasks: Support customers with urgent travel needs and provide expert advice.
- Company: Join a leading Global Travel Management company.
- Benefits: Flexible shifts, work from home, and a permanent contract.
- Other info: Be part of a dynamic team with opportunities for growth.
- Why this job: Make a difference in travel experiences during critical times.
- Qualifications: Experience with Native Sabre and Amadeus, plus excellent ticketing skills.
The predicted salary is between 30000 - 40000 £ per year.
Out of Hours - Senior Business Travel Consultant
Location: Home
Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team.
- Work as part of an efficient team, communicating effectively both internally and externally.
- To issue, re-issue and perform re-calculations of international and domestic airfares.
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate.
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience.
Remote Out Of Hours Business Consultant in Bournemouth employer: Broster Buchanan Ltd
Join a leading Global Travel Management company that values its employees and fosters a supportive work culture. As a Remote Out Of Hours Business Consultant, you will enjoy flexible working hours, competitive benefits, and opportunities for professional growth while being part of a dedicated team that prioritises exceptional customer service. With the convenience of home working, you can achieve a healthy work-life balance while contributing to a dynamic and innovative industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Out Of Hours Business Consultant in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in TMCs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for business travel consultants and practice your responses. We want you to shine when discussing your experience with Sabre and Amadeus.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've handled challenging situations with clients. This will demonstrate your ability to maintain that outstanding level of service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Remote Out Of Hours Business Consultant in Bournemouth
Some tips for your application 🫡
Show Your Travel Expertise:Make sure to highlight your experience with travel management systems like Sabre and Amadeus. We want to see your knowledge of fares and ticketing, so don’t hold back on showcasing your skills!
Be Professional and Polite:Since you'll be dealing with clients who need urgent assistance, it's crucial to convey your ability to communicate effectively. Use a friendly yet professional tone in your application to reflect how you would interact with customers.
Tailor Your Application:Take the time to customise your CV and cover letter for this role. Mention specific experiences that relate to the job description, especially around customer service and problem-solving in travel scenarios. We love seeing tailored applications!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Broster Buchanan Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Native Sabre and Amadeus before the interview. Familiarise yourself with the latest trends in business travel and be ready to discuss how you can apply your expertise to help clients with disrupted travel plans.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you’ve gone above and beyond for a client. Highlight your ability to handle calls and emails professionally, especially in high-pressure situations.
✨Demonstrate Team Spirit
This position requires effective communication within a team. Think of instances where you’ve collaborated successfully with colleagues or contributed to a team goal. Be ready to explain how you can maintain the outstanding level of service provided by the day team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling urgent travel bookings or performing risk analysis. Practice your responses to these types of questions so you can demonstrate your problem-solving skills and ability to think on your feet.
