At a Glance
- Tasks: Assist customers with urgent travel needs and provide expert travel advice.
- Company: Join a leading Global Travel Management company with a supportive culture.
- Benefits: Flexible shifts, remote work, and opportunities for career advancement.
- Other info: Dynamic role with a focus on teamwork and customer service excellence.
- Why this job: Make a difference in people's travel experiences while working from home.
- Qualifications: Experience in travel management and knowledge of Sabre and Amadeus required.
The predicted salary is between 30000 - 40000 £ per year.
Out of Hours - Senior Business Travel Consultant
Location: Home
Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays.
A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
Job requirements:
- Answering calls and emails from clients in a polite, efficient, and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team.
- Work as part of an efficient team, communicating effectively both internally and externally.
- To issue, re-issue and perform re-calculations of international and domestic airfares.
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products
- Providing additional Quality Control to day team processes when call volumes permit.
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate.
Skills Required:
- Knowledgeable in Native Sabre and Amadeus
- Experience within a TMC
- Excellent fares knowledge, Cat35 and Route Deals
- Excellent ticketing experience.
Remote Out Of Hours Business Consultant in Armagh employer: Broster Buchanan Ltd
Join a leading Global Travel Management company that values its employees and fosters a supportive work culture. As a Remote Out Of Hours Business Consultant, you will enjoy flexible working hours, competitive benefits, and opportunities for professional growth while being part of a dedicated team that prioritises exceptional customer service. With a focus on employee well-being and development, this role offers a unique chance to thrive in the dynamic travel industry from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Out Of Hours Business Consultant in Armagh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work in TMCs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of Native Sabre and Amadeus, and be ready to showcase your ticketing experience. We want you to shine when discussing your expertise in fares and route deals.
✨Tip Number 3
Practice your customer service skills! Since this role is all about helping clients during out-of-hours disruptions, think of scenarios where you can demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Remote Out Of Hours Business Consultant in Armagh
Some tips for your application 🫡
Show Your Travel Expertise:Make sure to highlight your experience in the travel industry, especially with Native Sabre and Amadeus. We want to see how your skills can help us provide top-notch service to our clients.
Be Professional and Polite:Since you'll be dealing with clients who need urgent assistance, it's crucial to convey your ability to communicate effectively. Use a friendly tone in your application to reflect the professional manner we expect.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to match the job description. Mention specific experiences that relate to the responsibilities of an Out of Hours Business Consultant, so we can see you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Broster Buchanan Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Native Sabre and Amadeus before the interview. Familiarise yourself with the latest trends in business travel and be ready to discuss how you can apply your expertise to help clients during out-of-hours situations.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you’ve gone above and beyond for a client. Think about specific scenarios where you handled disruptions or urgent requests effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice responding to hypothetical situations, like how you would handle a last-minute flight change or a client needing urgent assistance during a holiday.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Remember, you’ll need to convey complex travel information to clients, so showing strong communication skills will set you apart.
