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For Companies At a Glance
- Tasks: Assist in supervising service levels and driving sales performance in-store.
- Company: Brora, a brand known for exceptional customer service and quality products.
- Benefits: Flexible part-time hours, employee discounts, and a supportive team environment.
- Why this job: Join a passionate team and enhance your retail skills while making customers smile.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity to lead a team and grow within a reputable brand.
Overview
Job Purpose:The Keyholder is responsible for assisting with and supervising the service levels and sales performance of the Brora store. The Keyholder will assist the management team in driving an exceptional level of service to the customer. You will be sales-focused and will contribute to your store sales and KPI targets. You will have excellent product and brand knowledge which will add to the overall image and atmosphere of the shop. You will manage one or more team members in the absence of the Manager.
Main Responsibilities
- Meet and greet all customers that enter the store
- Maintain a high level of product knowledge by referring to your store manuals, product sheets and trying on all products
- Establish the customer’s needs through open and leading questions
- Offer assistance and be available to all customers for the fitting of products in the fitting room
- Be professional at all times in your interaction with customers
- Beautiful wrapping of all customer purchases
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Keyholder (Part Time) employer: Brora
Contact Detail:
Brora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (Part Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Brora's products and values. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you meet and greet customers or assist them in the fitting room. This will help you feel more confident during interviews and showcase your ability to provide exceptional service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They might give you insider tips about the interview process or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Brora. Don’t miss out on this opportunity!
We think you need these skills to ace Keyholder (Part Time)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that you're all about creating a fantastic shopping experience!
Highlight Your Sales Skills: Make sure to mention any previous sales experience you have. Talk about how you’ve met or exceeded targets in the past. We’re looking for someone who can help us drive those sales and smash those KPIs!
Demonstrate Product Knowledge: We value product knowledge highly, so don’t shy away from showcasing your understanding of our brand and products. If you’ve done your homework on Brora, let us know! It’ll show us you’re serious about the role.
Keep It Professional Yet Personal: While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone but avoid slang. We’re looking for someone who can balance being approachable with maintaining professionalism in a retail environment.
How to prepare for a job interview at Brora
✨Know Your Products Inside Out
Make sure you’ve done your homework on the products and brand. Familiarise yourself with the store manuals and product sheets so you can confidently discuss features and benefits during the interview.
✨Practice Customer Interaction Scenarios
Since the role involves meeting and greeting customers, practice how you would approach different customer scenarios. Think about open and leading questions you could ask to establish their needs and how you would assist them.
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience and how you’ve contributed to sales targets in the past. Use specific examples to demonstrate your sales-focused mindset and how you can drive performance in the store.
✨Emphasise Team Leadership Abilities
As a Keyholder, you’ll be managing team members in the absence of the Manager. Share any experiences you have in leadership or teamwork, highlighting how you can motivate and support your colleagues to achieve store goals.