Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a large, fast-paced organisation with a focus on technology.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be the frontline hero in tech support and make a real difference.
- Qualifications: Strong troubleshooting skills and a customer-focused mindset.
- Other info: Dynamic environment with exposure to enterprise technologies.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology and helping people? We’re looking for a Service Desk Analyst to join a large, fast-paced organisation supporting thousands of users across multiple locations. This is a critical frontline IT role where no two days are the same. You’ll be the first point of contact for IT issues, providing remote support, troubleshooting technical problems, and ensuring services remain available around the clock.
The role working as part of a service desk, you will:
- Provide 1st line technical support via phone and remote tools
- Troubleshoot hardware and software issues across a large user base
- Manage user accounts, permissions, password resets and access requests
- Resolve Microsoft 365, Windows and virtual desktop incidents
- Log and track tickets through an ITSM system and meet SLAs
- Escalate complex incidents to specialist teams when required
- Support major incidents and communicate updates to users
- Assist with onboarding devices and system access for staff
- Maintain documentation and contribute to knowledge articles
- Deliver clear technical guidance to non-technical users
Tech Environment, you’ll gain exposure to enterprise technologies such as:
- Active Directory & Identity Management
- Microsoft 365 / Exchange Online
- ITSM tools (e.g. ServiceNow)
What We’re Looking For:
- Strong troubleshooting and communication skills
- Customer-focused mindset and attention to detail
- Ability to prioritise and work in a high-demand environment
- Enthusiastic team player eager to learn and develop
Apply today for immediate consideration!
IT Service Desk Analyst - Remote in Reading employer: Brookwood Recruitment Ltd
Contact Detail:
Brookwood Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Remote in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an IT Service Desk Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss how you've tackled tech issues in the past. Practise common interview questions, especially around customer service and technical support.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for technology and helping people shine through. A positive attitude can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your interest and commitment to joining our team at StudySmarter.
We think you need these skills to ace IT Service Desk Analyst - Remote in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and customer service experience. We want to see how you’ve tackled tech issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and helping people. Let us know why you’re excited about the Service Desk Analyst role and how you can contribute to our team.
Show Off Your Tech Skills: Mention any relevant tools or technologies you’ve worked with, like Microsoft 365 or ITSM systems. We love seeing candidates who are familiar with the tech environment we operate in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brookwood Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and ITSM tools like ServiceNow. Be ready to discuss how you've used these technologies in the past and how you would troubleshoot common issues.
✨Practice Your Communication Skills
Since you'll be dealing with non-technical users, it's crucial to explain technical concepts in simple terms. Practise explaining a complex issue to a friend or family member who isn’t tech-savvy to ensure you can communicate clearly during the interview.
✨Show Off Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to help someone with a tech issue. This will demonstrate your customer-focused mindset, which is key for this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your troubleshooting process. Prepare by thinking through common IT issues and how you would resolve them step-by-step, showing your logical approach to problem-solving.
