Product Manager – Digital Relationship Management
- Location:London (hybrid)
- Salary: Up to £95,000 + Annual Bonus + Excellent Benefits
- Type: Permanent
The Opportunity
Our client is transforming the way customers interact with relationship managers by creating a digitally enabled relationship management proposition. They are seeking a Product Manager to lead the design and delivery of a brand-new customer experience that combines digital engagement, AI capabilities and personalised financial support.
You’ll play a key role in building an innovative proposition from the ground up.
Key Responsibilities
- Own the roadmap and product backlog for a customer-facing relationship management platform.
- Lead the delivery of a greenfield proposition providing customers with direct access to dedicated relationship managers.
- Develop AI-enabled customer engagement features including intelligent chat and personalised financial insights.
- Work closely with technology, operations, risk and compliance teams throughout delivery.
- Prioritise features balancing customer value, commercial outcomes and regulatory requirements.
- Define product success metrics including adoption, engagement and customer satisfaction.
- Manage dependencies across multiple product teams.
- Continuously improve customer journeys using insight, analytics and user feedback.
About You
You’ll ideally have:
- Experience delivering customer-facing digital products as a Product Manager or Product Owner.
- Proven experience launching new digital propositions from concept through to delivery.
- Experience working within regulated industries.
- Strong understanding of digital platforms, APIs and customer-facing applications.
- Experience working within Agile product environments.
- Excellent stakeholder engagement and communication skills.
- Exposure to AI, conversational interfaces or intelligent automation would be highly beneficial.
Product Manager – Digital Relationship Management employer: Brookwood Recruitment Ltd
Join a forward-thinking global tech organisation in Manchester as a Senior HR Business Partner, where you will be empowered to drive strategic HR initiatives that foster an inclusive and vibrant workplace culture. With a strong emphasis on employee growth and collaboration, this role offers the unique opportunity to influence talent management and organisational transformation while enjoying a flexible work schedule of four days per week. Our commitment to diversity, equity, and continuous improvement makes us an excellent employer for those seeking meaningful and rewarding employment.
