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- Tasks: Support Windows 10 systems, laptops, and smartphones while resolving technical issues.
- Company: Join a dynamic team in Portsmouth focused on enhancing ICT services.
- Benefits: Enjoy flexible hours, travel opportunities, and a competitive salary of £33,000.
- Why this job: Be part of a proactive team that values customer service and continuous improvement.
- Qualifications: Experience with Windows 10 and strong communication skills are essential.
- Other info: A full UK driving licence is required for this field-based role.
The predicted salary is between 26400 - 39600 £ per year.
We are seeking a proactive and skilled field-based IT (EUD) Technician to join our team. This role is critical in providing operational support for a range of ICT systems and services. The ideal candidate will have proven experience supporting Windows 10, laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service. This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will be expected to work flexible hours and undertake assignments in a timely manner.
Key Responsibilities:- Provide first and second-line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites.
- Effectively handle and resolve incidents, requests, and problems within the required service levels.
- Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency.
- Create and maintain clear and concise procedure documentation and a knowledge base for troubleshooting and common technical issues.
- Ensure high standards of customer service are maintained, with a focus on providing a positive user experience.
- Travel to various locations as needed, and be prepared to work in remote locations.
- Maintain strong communication with colleagues and end-users, ensuring clear, timely, and accurate updates on incidents, requests, and changes.
- Proven experience providing technical support for Windows 10, smartphones, laptops, and desktops in an operational environment.
- Demonstrated ability to effectively resolve incidents and requests, providing timely solutions to technical issues.
- Experience in identifying areas for improvement within ICT services and implementing enhancements to optimize service delivery.
- Experience in creating procedure and knowledge base documentation to ensure effective issue resolution and service consistency.
- Strong commitment to delivering excellent customer service with a customer-first mindset.
- Full UK driving licence and ability to travel across various locations as required.
- Excellent communication skills, with the ability to interact effectively with both technical and non-technical users.
Apply today for immediate consideration!
IT Engineer employer: Brookwood Recruitment Ltd
Contact Detail:
Brookwood Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Familiarise yourself with the latest updates and features of Windows 10, as well as common issues users face. This knowledge will not only help you in interviews but also demonstrate your proactive approach to staying current in the field.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family who may need tech support. Being able to communicate technical solutions clearly and patiently is crucial for this role, so honing these skills can set you apart.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. Having specific anecdotes ready will showcase your problem-solving abilities and your commitment to service improvement.
✨Tip Number 4
Since this role requires travel, ensure you have a reliable plan for transportation and be ready to discuss your flexibility in working hours. Highlighting your readiness to adapt to different locations and schedules can make a strong impression.
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10, laptops, smartphones, and desktops. Use specific examples of how you've resolved incidents and improved service delivery in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your proactive approach to IT support and your commitment to customer service. Mention your flexibility and willingness to travel, as these are key aspects of the role.
Showcase Relevant Skills: Clearly outline your technical skills related to ICT systems and services. Include any experience you have with creating documentation and knowledge bases, as this is important for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brookwood Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, laptops, smartphones, and desktops. Highlight specific examples where you successfully resolved technical issues or improved service delivery.
✨Demonstrate Customer Service Excellence
Since this role emphasises customer service, share instances where you went above and beyond to ensure a positive user experience. This will show your commitment to delivering exceptional support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to incident resolution and service improvements, as these are likely to come up during the interview.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. During the interview, focus on articulating your thoughts clearly and concisely, especially when discussing technical concepts with non-technical users.
