Brookvale Practice, a general practice with around 8,700 patients, is recruiting a medical receptionist to join its reception and administration team. The post covers the front desk, telephones, appointment booking, prescription requests and wider admin supporting the clinical team. It is part-time at 20 hours over five days on a rolling morning and afternoon rota between 8am and 6.30pm, and the practice runs a Total Triage model. Prior general practice experience is desirable but not essential, as full training is given.
What the job involves
- Act as point of contact on the reception desk
- Answer incoming calls and transfer them or deal with the caller's request
- Book appointments and process personal, telephone and online requests
- Deal with prescription requests
- Signpost patients to the right healthcare professional for their condition
- Maintain and monitor the practice appointment system
- Record patient information accurately on the clinical system and handle new and temporary registrations
- Assist with total triage administration
- Action incoming emails and correspondence
- Route requests such as DSARs, insurance and solicitors letters and DVLA forms to the admin team
- Support clinical staff with general administrative tasks
- Act as chaperone when required
What’s required
Qualifications
- GCSE Maths and English at grade C (level 4) or above, or Functional Skills Level 2 in Maths and English
Experience
- Experience of working with the general public
- Experience of working in a healthcare setting
Skills & knowledge
- Excellent communication skills
- Computer literacy
- Working well in a busy environment
- Working to deadlines
Other
- Willingness to work additional hours when needed
Nice to have
- Experience of working in general practice
- Experience of administrative duties
- Customer service qualification (NVQ) or equivalent
What’s offered
- Full training provided
- Formal appraisal with manager at least every 12 months
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