At a Glance
- Tasks: Support Financial Advisors and ensure a smooth, high-quality client experience.
- Company: Join Brookson, a trusted provider of financial services since 1995.
- Benefits: Enjoy hybrid working, generous leave, and wellbeing perks.
- Other info: Dynamic career growth opportunities in a supportive team.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 30000 - 40000 € per year.
If you're passionate about delivering a high-quality service and enjoy working in a fast‑paced, customer‑focused environment, we’d love to hear from you. Join our team where you’ll support our Financial Advisors and play a key role in ensuring an excellent experience for our clients.
As a Mortgage Administrator within our Financial Services team, you will provide essential support to our Advisors, helping to ensure cases are progressed smoothly, compliantly and to a high standard. Your responsibilities will include:
- Providing end‑to‑end administrative support on client cases, from application through to completion
- Supporting new and existing clients via phone and email, delivering a proactive, professional and customer‑focused service
- Managing and maintaining accurate client records, ensuring all documentation meets internal, regulatory and compliance standards
- Supporting Advisors with suitability reports, reviews and wider case administration
- Carrying out checks such as Prevention of Money Laundering (PML), fee reconciliation and invoicing
- Working closely with the wider team to meet service level agreements (SLAs), support compliance requirements and contribute to team improvements
What qualities will help you thrive as a Mortgage Administrator?
- Strong communication skills, both written and verbal, with a friendly telephone manner
- Excellent time management skills and the ability to manage your own workload
- Confident building rapport with clients and working in a customer‑facing role
- A strong attention to detail to ensure data accuracy and compliance
- Comfortable working towards KPIs and targets
- Proficiency in Microsoft Office
- A collaborative, team‑focused approach
- Previous experience within financial services is desirable but not essential
In return for joining Brookson as a Mortgage Administrator, we offer a wide range of benefits alongside a strong commitment to colleague engagement, wellbeing and professional development. Benefits include:
- Hybrid working
- 5% company pension contribution after 3 months
- 23 days’ annual leave plus bank holidays and your birthday off each year
- 2 Press Pause days per year – dedicated time to focus on your wellbeing
- Free financial advice, including mortgages and savings
- Wellbeing benefits including discounted gym membership, direct GP access and an in‑house Mental Health First Aid team
If you are interested in being considered for this opportunity, please apply with your CV, highlighting your relevant skills and experience. Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our Talent Team will be in touch within three working days to guide you through the next steps.
Mortgage Administrator in Leicester employer: Brookson (A People2.0 Company)
At Brookson, we pride ourselves on being an exceptional employer, offering a dynamic and rewarding work environment in our Coventry office. With a strong commitment to employee wellbeing, professional development, and a hybrid working model, we ensure that our Mortgage Administrators thrive while delivering high-quality service to our clients. Join us to benefit from generous annual leave, a supportive team culture, and unique perks like free financial advice and dedicated wellbeing days.
Contact Detail:
Brookson (A People2.0 Company) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Keep an eye on our careers page for the latest opportunities and get your application in!
We think you need these skills to ace Mortgage Administrator in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mortgage Administrator role. Highlight any relevant experience in financial services and showcase your strong communication skills. We want to see how you can bring value to our team!
Showcase Your Customer Focus:Since this role is all about delivering a high-quality service, emphasise your customer-facing experience. Share examples of how you've gone above and beyond for clients in the past – we love to see that passion!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super straightforward, and you’ll be able to upload your CV directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at Brookson (A People2.0 Company)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mortgage Administrator and the services offered by Brookson. Familiarise yourself with key terms in financial services and be ready to discuss how your skills align with their needs.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully interacted with clients or colleagues in the past, highlighting your friendly telephone manner.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Bring up any experiences where you ensured compliance or accuracy in documentation, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to client service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
