At a Glance
- Tasks: Support Financial Advisors and ensure a top-notch experience for clients.
- Company: Join Brookson, a trusted provider of financial services since 1995.
- Benefits: Enjoy hybrid working, generous leave, and wellbeing perks.
- Other info: Dynamic workplace with opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced, customer-focused environment.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 25000 - 30000 € per year.
If you're passionate about delivering a high-quality service and enjoy working in a fast‑paced, customer‑focused environment, we’d love to hear from you. Join our team where you’ll support our Financial Advisors and play a key role in ensuring an excellent experience for our clients.
As an Administrator within our Financial Services team, you will provide essential support to our Advisors, helping to ensure cases are progressed smoothly, compliantly and to a high standard. Your responsibilities will include:
- Providing end‑to‑end administrative support on client cases, from application through to completion
- Supporting new and existing clients via phone and email, delivering a proactive, professional and customer‑focused service
- Managing and maintaining accurate client records, ensuring all documentation meets internal, regulatory and compliance standards
- Supporting Advisors with suitability reports, reviews and wider case administration
- Carrying out checks such as Prevention of Money Laundering (PML), fee reconciliation and invoicing
- Working closely with the wider team to meet service level agreements (SLAs), support compliance requirements and contribute to team improvements
What qualities will help you thrive as an Administrator?
- Strong communication skills, both written and verbal, with a friendly telephone manner
- Excellent time management skills and the ability to manage your own workload
- Confident building rapport with clients and working in a customer‑facing role
- A strong attention to detail to ensure data accuracy and compliance
- Comfortable working towards KPIs and targets
- Proficiency in Microsoft Office
- A collaborative, team‑focused approach
- Previous experience within financial services is desirable but not essential
In return for joining Brookson as an Administrator, we offer a wide range of benefits alongside a strong commitment to colleague engagement, wellbeing and professional development. Benefits include:
- Hybrid working
- 5% company pension contribution after 3 months
- 23 days’ annual leave plus bank holidays and your birthday off each year
- 2 Press Pause days per year – dedicated time to focus on your wellbeing
- Free financial advice, including mortgages and savings
- Wellbeing benefits including discounted gym membership, direct GP access and an in‑house Mental Health First Aid team
If you are interested in being considered for this opportunity, please apply with your CV, highlighting your relevant skills and experience. Regardless of the outcome of your application, all candidates will be contacted.
Administrator employer: Brookson (A People2.0 Company)
At Brookson, we pride ourselves on being an excellent employer, offering a dynamic and rewarding work environment in our Coventry office. With a strong commitment to employee wellbeing, professional development, and a hybrid working model, we ensure that our team members feel valued and supported while contributing to a high-quality service for our clients. Join us to be part of a collaborative culture that prioritises growth and innovation in the financial services sector.
Contact Detail:
Brookson (A People2.0 Company) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your written application is clear and concise. Use proper grammar and spelling, and don’t forget to maintain a friendly tone that reflects your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brookson (A People2.0 Company)
✨Know the Company Inside Out
Before your interview, take some time to research Brookson and its services. Understand their mission, values, and the role they play in supporting freelancers and contractors. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals.
✨Showcase Your Communication Skills
As an Administrator, strong communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering questions out loud, and don’t hesitate to share examples of how you've successfully interacted with clients or colleagues in the past.
✨Highlight Your Attention to Detail
Given the importance of compliance and accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. Share specific instances where your meticulousness has made a difference, whether it was in managing client records or preparing documentation.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the hybrid working model, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Brookson is the right fit for you.
