Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our Sales Team by managing customer orders and building strong retailer relationships.
- Company: Join Brooks Sports, a leading brand in the running community, dedicated to innovation and performance.
- Benefits: Enjoy a supportive work environment with training provided and opportunities for growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction while making an impact.
- Qualifications: High School diploma required; customer service experience is a plus but not essential.
- Other info: This role is perfect for those looking to kickstart their career in a vibrant industry.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Customer Service Representative UK&IE, Birmingham
Client:
Brooks Sports
Location:
Birmingham, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
4700d42c3bec
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Your Job
The B2B Customer Services Representative is not a Contact Centre role where you will be endlessly on the phone. It is an operational support role for our wider Sales Team. You will be the frontline contact for Brooks retailers in UK & IE and for your appointed Sales Reps. Your responsibilities include upholding customer service standards, building strong relationships, supporting order processing, tracking, KPI review, and product knowledge. You will be a key communication line for colleagues on the road, and will communicate daily with Finance, Sales, Operations, and Marketing.
Your Responsibilities:
- Customer Order Tracking and Sales Coordination
- Respond to Sales Reps/accounts within 24 hours and interact professionally via various contact channels.
- Enter and maintain Future Orders, ensure timely shipments.
- Track orders, provide estimated delivery times, and coordinate with Operations or DC for deliveries.
- Communicate shipping and packing requirements to the warehouse.
- Place fill-in orders and provide inventory information.
- Proactively communicate order amendments and cancellations.
- Create and maintain customer database, answer inquiries, troubleshoot.
- Create new customer accounts.
- Provide product information to customers to help determine the best fit.
- Handle B2B order inquiries.
- Provide invoices, order confirmations, dispatch notes.
- Process returns, issue credits, resolve invoicing issues with finance.
- Complete reports, support Sales and Marketing, perform other duties.
- Maintain activity logs of all customer interactions.
Your Qualifications:
- High School diploma or equivalent.
- Customer service experience preferred but not essential; training provided.
- Proficiency in Excel, Word, Outlook.
- Native English speaker with effective communication skills.
- Ability to work well with retailers and consumers.
- Attention to detail, organizational skills, ability to manage priorities.
- Innovative, proactive, willing to help in all areas.
- Positive attitude, team player, resilient in tough times.
- Strong interpersonal skills, professional interaction at all levels.
- Demonstrates Brooks’ values: Runner First, Word is Bond, Champion Heart, There’s no ‘I’ in run, Keep Moving!
#J-18808-Ljbffr
Customer Service Representative UK&IE employer: Brooks Sports
Contact Detail:
Brooks Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative UK&IE
✨Tip Number 1
Familiarise yourself with Brooks Sports and their product range. Understanding their values and the specifics of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Brooks Sports on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service philosophy and how it aligns with Brooks' values. Think of examples from your past experiences where you demonstrated a proactive approach to problem-solving and maintaining strong relationships.
✨Tip Number 4
Practice your communication skills, as this role requires effective interaction with various teams. Consider role-playing scenarios where you need to convey information clearly and professionally, which will help you stand out during the interview.
We think you need these skills to ace Customer Service Representative UK&IE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, even if it's not extensive. Emphasise skills like communication, organisation, and attention to detail, which are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your values align with Brooks Sports' values, such as being a team player and having a positive attitude.
Showcase Relevant Skills: Highlight your proficiency in tools like Excel, Word, and Outlook. If you have any experience with order processing or customer databases, be sure to mention that as well.
Prepare for Potential Questions: Think about how you would handle various customer service scenarios. Be ready to discuss your problem-solving skills and how you can contribute to maintaining high customer service standards.
How to prepare for a job interview at Brooks Sports
✨Understand the Role
Make sure you have a clear understanding of the Customer Service Representative role. Familiarise yourself with the responsibilities, such as order tracking and communication with sales reps. This will help you answer questions confidently and show your enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves interacting with various teams and retailers, be prepared to demonstrate your effective communication skills. Think of examples from your past experiences where you successfully resolved issues or built strong relationships.
✨Highlight Your Organisational Skills
The job requires attention to detail and the ability to manage priorities. Be ready to discuss how you stay organised in your work, perhaps by using tools like Excel or maintaining logs of customer interactions. This will show that you can handle the operational support aspect of the role.
✨Emphasise a Positive Attitude
Brooks values a positive attitude and resilience. Prepare to share instances where you've maintained a positive outlook in challenging situations. This will align with their company culture and demonstrate that you're a team player who embodies their values.
