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- Tasks: Lead the eCommerce strategy and optimize online sales for a luxury retailer.
- Company: Join a prestigious luxury retailer focused on digital innovation and customer experience.
- Benefits: Enjoy a competitive salary, hybrid work model, and a creative, collaborative culture.
- Why this job: Shape the future of luxury retail while driving growth and enhancing customer journeys.
- Qualifications: Proven senior eCommerce experience in premium retail, strong analytical and leadership skills required.
- Other info: Opportunity to work with a talented team and stay ahead of industry trends.
The predicted salary is between 72000 - 108000 £ per year.
Ready to Lead the Digital Revolution at a Luxury Retailer? Join as Head of eCommerce!
The Role: Head of eCommerce
Salary: Up to £100k
Location: West London (with 3 days per week in the office)
Reports To: Chief Commercial Officer
A luxury retailer is seeking a strategic, innovative, and results-driven Head of eCommerce to lead their digital future. With over 70% of their sales transacted online, they are on a mission to drive growth, enhance the customer journey, and maximize online sales. This is an exciting opportunity for an experienced eCommerce leader to take charge of a high-performing platform and make a significant impact on the retailer’s online presence.
The Head of eCommerce will be responsible for integrating digital and physical experiences, leading the eCommerce strategy, optimizing conversions, and overseeing the online brand experience. This role will involve working with internal teams and external partners to ensure a seamless customer journey across all digital touchpoints.
Key Responsibilities:
- Revenue Growth & Sales Management : Own digital sales targets, develop forecasts, monitor KPIs (traffic, conversions, sales), drive performance marketing, and track online revenue.
- Strategic Vision & Planning : Lead the development and execution of the eCommerce strategy, aligning it with business goals and pushing the boundaries of online retail in the premium market.
- User Experience Excellence : Oversee the digital experience plan, ensuring the website reflects the brand’s values and delivers an intuitive, seamless experience throughout the customer journey.
- Website Optimization & Development : Guide the roadmap for website enhancements, working closely with tech teams and external developers to ensure timely execution and budget adherence.
- Omni-Channel Synergy : Ensure a unified brand experience across physical stores and digital platforms for a seamless customer journey.
- Team Leadership & Growth : Lead a team of digital experts, including a Digital Experience Manager and User Experience Executive, fostering a culture of innovation and continuous improvement.
- Collaboration Across Departments : Collaborate with Tech, Marketing, Creative, and Store teams to align customer touchpoints and work closely with external web development partners.
- Industry Trends & Innovation : Stay ahead of trends in eCommerce, digital marketing, and customer experience, ensuring the retailer’s online presence remains cutting-edge.
What We’re Looking For:
- Experience : Proven track record in a senior eCommerce role, ideally in premium retail or luxury, managing high-performing websites and driving online growth.
- Analytical Mindset : Strong analytical skills with experience using data to inform decisions, optimize performance, and meet revenue targets.
- Digital Expertise : In-depth knowledge of website UX/UI best practices and their impact on performance metrics such as conversion rates.
- Creative Leadership : Ability to translate the brand’s unique personality into digital experiences that resonate with customers.
- Collaborative Approach : Strong communication and interpersonal skills, with the ability to influence and work cross-functionally.
- Passion for Customer Experience : A detail-oriented mindset with a focus on improving every aspect of the customer journey.
Why Join?
Joining this luxury retailer offers the chance to shape the future of a beloved brand. The role focuses on creativity, collaboration, and innovation while delivering the best possible experience to customers. If you thrive in a fast-paced, high-growth environment and are ready to lead a digital team to new heights, this is the perfect opportunity.
TO APPLY
If you think you’ve got what it takes, share your LinkedIn profile or email a CV – it doesn’t have to be up to date, as it can be worked on once you decide to move forward.
For more information, contact:
Max Tullis-Turner
Practice Lead, Digital
Blue Pelican
01892 507130
Apply now and help craft the future of luxury retail.
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Head of eCommerce - Luxury Retailer employer: Brooks & Associates Public Relations
Contact Detail:
Brooks & Associates Public Relations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of eCommerce - Luxury Retailer
✨Tip Number 1
Make sure to showcase your experience in managing high-performing eCommerce platforms, especially in the luxury retail sector. Highlight specific achievements that demonstrate your ability to drive online growth and optimize conversions.
✨Tip Number 2
Familiarize yourself with the latest trends in eCommerce and digital marketing, particularly those relevant to premium brands. Being able to discuss these trends during your interview will show your passion for the industry and your commitment to staying ahead.
✨Tip Number 3
Prepare to discuss how you would integrate digital and physical experiences. Think about examples from your past roles where you successfully created a seamless customer journey across different touchpoints.
✨Tip Number 4
Demonstrate your leadership skills by sharing experiences where you led a team to innovate and improve digital experiences. Highlight your collaborative approach and how you’ve worked cross-functionally to achieve business goals.
We think you need these skills to ace Head of eCommerce - Luxury Retailer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eCommerce, particularly in premium retail or luxury sectors. Emphasize your achievements in driving online growth and managing high-performing websites.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for eCommerce. Discuss how you can enhance the customer journey and integrate digital experiences with physical retail, aligning with the company's goals.
Highlight Analytical Skills: In your application, demonstrate your analytical mindset by providing examples of how you've used data to inform decisions and optimize performance metrics like conversion rates and sales.
Showcase Leadership Experience: Detail your experience in leading teams and fostering a culture of innovation. Mention any collaborative projects with cross-functional teams that resulted in improved customer experiences.
How to prepare for a job interview at Brooks & Associates Public Relations
✨Showcase Your eCommerce Expertise
Be prepared to discuss your previous experience in eCommerce, especially in the luxury retail sector. Highlight specific achievements, such as revenue growth or successful digital strategies you've implemented.
✨Demonstrate Analytical Skills
Since the role requires a strong analytical mindset, come equipped with examples of how you've used data to drive decisions and optimize performance. Discuss key metrics you’ve monitored and how they influenced your strategies.
✨Emphasize User Experience Knowledge
Given the focus on user experience excellence, be ready to talk about your understanding of UX/UI best practices. Share insights on how you've improved customer journeys and the impact it had on conversion rates.
✨Prepare for Collaborative Scenarios
The role involves working cross-functionally, so think of examples where you've successfully collaborated with different teams. Highlight your communication skills and how you’ve influenced others to achieve common goals.
