Control Room Operator in Tonbridge

We are currently looking for a Control Room Operator to join our expanding team in Milton Keynes. Ideal candidates will demonstrate a high level of professionalism and excellent customer service skills. MUST have CCTV licence.

Whilst experience of working in a security environment is preferred, full training will be provided.

Ideal candidates

• Active CCTV licence (MUST).
• Excellent telephone manner and communication skills.
• Attention to detail and organized.
• Ability to use own initiative to manage time effectively.
• Proficient in Microsoft Outlook, Word and Excel.
• Ability to handle busy switchboard.
• Able to manage multiple priorities with flexibility and enthusiasm.
• Work effectively and professionally with staff of all levels.
• Able to work effectively and efficiently under tight deadlines.
• Strong problem‑solving skills.
• Pro‑active, can‑do attitude.

Responsibilities

• Support the field operations team in delivering the overall service provision (e.g., if you are finding difficulties covering certain sites, please ring the relevant operations manager).
• Assist with coordinating the workforce scheduling up to 600 field‑based employees; all sites must be fully rostered four weeks in advance.
• Communicate schedules to all employees.
• Respond to telephone enquiries for schedule changes and updates.
• Prepare manpower availability records as required.
• Prepare reports using database information.
• Monitor CCTV cameras and respond to incidents, always maintaining vigilance.
• Communicate/speak to customers, providing excellent customer service.
• Ensure that any anti‑social behaviour or incident is dealt with effectively and timely and reported to the correct authorities (Police, etc.).
• Prepare and produce incident reports when required.