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- Tasks: Monitor CCTV, coordinate schedules, and provide top-notch customer service.
- Company: Join a dynamic team in Milton Keynes with a focus on professionalism.
- Benefits: Generous discounts, unique pay scheme, and 28 days holiday.
- Why this job: Be part of a vital role ensuring safety and efficiency in operations.
- Qualifications: CCTV licence required; strong communication and organisational skills preferred.
- Other info: Full training provided; great opportunity for career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Control Room Operator to join our expanding Team in Milton Keynes. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills. MUST have CCTV license. Whilst experience of working in a security environment is preferred, full training will be provided.
Ideal candidates:
- Role requires active CCTV licence
- Excellent telephone manner and communication skills
- Attention to detail and organised
- Ability to use own initiative to manage time effectively
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to handle busy switchboard
- Able to manage multiple priorities with flexibility and enthusiasm
- Work effectively and professionally with staff of all levels
- Able to work effectively and efficiently under tight deadlines
- Strong problem-solving skills
- Have a pro-active, can-do attitude
As a Control Room Operator, you will be responsible for:
- Support the field operations team in delivering the overall service provision
- Assist with coordinating the workforce scheduling up to 600 field-based employees, all sites must be fully rostered 4 weeks in advance
- Communicate schedules to all employees
- Respond to telephone enquiries for schedule changes and updates
- Prepare manpower availability records as required
- Prepare reports using database information
- Monitor CCTV Cameras and respond to incidents, always maintaining vigilance
- Communicate / speak to customers, providing excellent customer service
- Ensure that any anti-social behaviour/ incident is dealt with in an effective and timely manner and reported to the correct authorities (Police, etc.)
- Prepare and produce incident reports when required
- Keep note and log access control management system and book guards in on site (confirm shifts, etc.)
- Liaise with customers when required
What can we offer you?
- Generous staff discount scheme
- Unique Pay Scheme
- 28 days holiday
Control Room Operator employer: Brooknight Security
Contact Detail:
Brooknight Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your skills and experiences confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your customer service skills and any relevant experience in your application. We want to see how you can bring your professionalism to the Control Room Operator role!
CCTV Licence is Key: Since having an active CCTV licence is a must, don’t forget to mention it right at the start of your application. It’s a big tick in our box and shows you’re ready to hit the ground running!
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! When writing your application, make sure to demonstrate your organisational skills and ability to manage multiple priorities. This will show us you can handle the busy environment we work in.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brooknight Security
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Control Room Operator. Brush up on your knowledge of CCTV operations, customer service skills, and how to handle busy switchboards. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to manage multiple priorities with ease.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you’ve successfully resolved issues or handled emergencies. Be ready to share these stories during the interview, as they’ll highlight your proactive attitude and ability to think on your feet—qualities that are essential for a Control Room Operator.
✨Be Organised and Detail-Oriented
Prepare for the interview by organising your thoughts and materials. Bring along any relevant documents, like your active CCTV licence, and be ready to discuss how you manage your time and stay organised. This will reflect your attention to detail and readiness to take on the responsibilities of the role.