At a Glance
- Tasks: Help customers plan their dream holidays with tailored travel solutions.
- Company: Stewart Travel is a leading independent travel agent in Scotland and Northern Ireland.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Other info: Opportunity to work in a fast-paced environment and support multiple retail branches.
- Why this job: Join a passionate team and make unforgettable travel experiences for customers.
- Qualifications: 1 year of experience in travel sales and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Stewart Travel, the Retail arm of Brooklyn Travel Group, is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent travel agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home call, as exceptional customer service is at the heart of what we do.
Join the team at our Forge store!
An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in travelling and creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer's needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not 'off-the-shelf'.
Duties And Responsibilities
- Have good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products.
- Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone.
- Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them.
- Book holidays using the correct process and systems, including flights, hotels, transfers and excursions.
- Have the ability to tailor make holidays and cruises to fit customer requirements.
- Maximize sales and the customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays and other travel related expenses in the correct and secure manner.
- Always look for innovative ways to generate new business.
- Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales.
Knowledge, Skills And Experience
- Have a minimum of 1 year of experience in a travel sales environment.
- Have a good understanding of travel products including Tour Operators and Airlines.
- High standard of verbal and written communication skills.
- Confident in talking to customers both face to face and online.
- Ability to work in a challenging, fast paced, sales environment.
- Ability to multi-task and prioritise.
- Strong customer service skills.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
Travel Consultant - The Forge (Stewart Travel) in Glasgow employer: Brooklyn Travel
Stewart Travel is an exceptional employer, offering a vibrant work culture where passion for travel meets outstanding customer service. Located in Glasgow, our Forge store provides employees with the opportunity to tailor unique holiday experiences while benefiting from continuous professional development and a supportive team environment. Join us to be part of a dynamic team that values innovation and personal growth in the exciting world of travel.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant - The Forge (Stewart Travel) in Glasgow
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Brooklyn Travel who are looking for fresh talent for roles like Travel Consultant - The Forge (Stewart Travel).
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Brooklyn Travel and give you a leg up for your Travel Consultant - The Forge (Stewart Travel) application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Consultant - The Forge (Stewart Travel) openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Consultant - The Forge (Stewart Travel) in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Consultant - The Forge (Stewart Travel) role at Brooklyn Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Consultant - The Forge (Stewart Travel) position at Brooklyn Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Brooklyn Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Brooklyn Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Consultant - The Forge (Stewart Travel).
How to prepare for a job interview at Brooklyn Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Brooklyn Travel.
