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- Tasks: Support customers throughout their booking journey with various tasks.
- Company: Join GolfKings, a growing brand under Brooklyn Travel, focused on exceptional travel experiences.
- Benefits: Enjoy a full-time role with a Monday to Friday schedule and occasional Saturdays.
- Why this job: Be part of a dynamic team that values customer service and offers a concierge-style experience.
- Qualifications: Excellent communication skills and strong customer service experience are essential.
- Other info: Applications close on 30th June 2025; start date to be agreed.
The predicted salary is between 24000 - 36000 £ per year.
Our GolfKings brand is looking to recruit an Operations Assistant to support their growing business. The role will be based in our office in Ayr. The primary responsibility will be interacting with customers to ensure that they are looked after throughout their booking journey. This will involve a variety of tasks including balance payments, queries, and amendments to existing bookings, ensuring API is passed to airlines, liaising with our resort partners regarding requests and providing a concierge style service to clients to offer ancillary products.
The ideal candidate should:
- Possess excellent written and verbal communication skills
- Have strong customer service skills
- Be enthusiastic, driven, and adaptable to a variety of roles
Essential details:
- Hours are Monday-Friday 9am-5.30pm with the occasional requirement to work a Saturday 9am-5pm on a rota basis
- Proposed start date to be agreed
Tasks:
- Liaise with clients via email/phone with any queries regarding existing bookings
- Managing Customer Services Zendesk inboxes and diary
- Chase clients for API information then input into ISell and any relevant reservations system
- Provide our ground handlers with clients' flight details
- Send balance reminders/chase outstanding balances through reservation system
- Process balance payments made by telephone/bank transfer and send clients documentation
- Deal with schedule changes from airlines, update reservation and contact clients accordingly
- Contacting clients with pre travel calls to check for any changes, offer pre-booked seats and any other services they may require
- Liaise with sales agents on any booking/administration queries
- Deal with supplier payment queries as flagged, contacting suppliers to get invoices which match the system
- Contact clients upon their return from holiday to gain feedback to enhance the services we offer
- Acknowledge any complaints and action as appropriate
- Complete ticketing procedures for clients
Closing date for applications 30th June 2025.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Travel Arrangements
Operations Assistant - GolfKings employer: Brooklyn Travel
Contact Detail:
Brooklyn Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - GolfKings
✨Tip Number 1
Familiarise yourself with the travel industry, especially in relation to customer service. Understanding common queries and issues that arise during the booking process will help you engage confidently with potential employers.
✨Tip Number 2
Showcase your communication skills by preparing for potential role-play scenarios. Practice how you would handle customer inquiries or complaints, as this is a key part of the Operations Assistant role.
✨Tip Number 3
Research GolfKings and Brooklyn Travel to understand their services and values. Being knowledgeable about the company will allow you to tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 4
Network with current or former employees of Brooklyn Travel on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, increasing your chances of landing an interview.
We think you need these skills to ace Operations Assistant - GolfKings
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Operations Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and operations. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and adaptability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer queries or managed bookings in the past, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Assistant role.
How to prepare for a job interview at Brooklyn Travel
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers in the past.
✨Highlight Your Customer Service Experience
Since the position involves a lot of customer interaction, make sure to discuss your previous customer service roles. Share specific instances where you went above and beyond to assist a customer or resolve an issue, as this will show your dedication to providing exceptional service.
✨Demonstrate Adaptability
The job requires someone who is enthusiastic and adaptable to various tasks. Be ready to discuss situations where you've had to quickly adjust to changes or take on new responsibilities. This will illustrate your flexibility and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to bookings and customer queries. Think through potential scenarios beforehand and prepare your responses, focusing on problem-solving and customer satisfaction.
