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For Companies At a Glance
- Tasks: Provide technical support, liaise with clients, and prepare AutoCAD drawings.
- Company: Join a family-oriented company in the roofing industry with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, and onsite parking.
- Why this job: Be part of product development and make a real impact in a supportive team.
- Qualifications: Engineering degree, AutoCAD proficiency, and customer-facing experience required.
- Other info: Site visits are part of the role, so a head for heights is essential.
Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands border. This role is with a well-established company that very much has a family feel to it.
As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:
- Liaising with clients and internal departments with regards to specifications and regulations.
- The ability to read and alter technical drawings.
- Creating and collating technical data specifications for internal and external use.
- Responding to customer enquiries and complaints.
- Preparing drawings in AutoCAD.
- Supporting members of the Technical team with advice and knowledge.
- Being involved with product development.
- Preparing tool drawings.
- Site visits where needed.
- Other duties as required.
The company manufactures products for the roofing industry, so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer-facing role and have a head for heights as this position will involve some site visits.
The hours of work for this role are Mon-Thurs 8.45am-5pm and Fri 8.30am-4.30pm. In return for all of your hard work, you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.
Technical Support Engineer employer: Brooklyn Recruitment
Contact Detail:
Brooklyn Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the roofing and construction industry. Understanding the specific challenges and regulations in this field will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Brush up on your AutoCAD skills. Since the role requires preparing drawings, being able to demonstrate your proficiency in AutoCAD through practical examples or a portfolio can give you an edge over other candidates.
✨Tip Number 3
Prepare for customer-facing scenarios. Since the job involves responding to customer enquiries and complaints, think of examples from your past experiences where you successfully handled similar situations, showcasing your problem-solving skills.
✨Tip Number 4
Network within the industry. Attend relevant events or join online forums related to roofing and construction. Building connections can provide valuable insights and potentially lead to referrals for the Technical Support Engineer position.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, product development, and the roofing or construction industry. Emphasise your proficiency in AutoCAD and any customer-facing roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to liaise with clients, read technical drawings, and provide excellent customer support.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially your experience with AutoCAD and any relevant engineering qualifications. This will help you stand out as a candidate who can hit the ground running.
Prepare for Site Visits: Since the role involves site visits, mention any previous experience you have with on-site work. Highlight your comfort with heights and your ability to adapt to different environments, which is crucial for this position.
How to prepare for a job interview at Brooklyn Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of roofing and construction. Familiarise yourself with technical drawings and specifications, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Customer Service Skills
Since this role involves liaising with clients and handling enquiries, be prepared to discuss your previous customer-facing experiences. Highlight how you've successfully resolved issues or improved client satisfaction in the past.
✨Demonstrate AutoCAD Proficiency
As proficiency in AutoCAD is essential for this position, be ready to talk about your experience with the software. If possible, bring examples of your work or be prepared to discuss specific projects where you used AutoCAD.
✨Prepare for Site Visit Scenarios
Since the role includes site visits, think about any relevant experiences you've had in similar situations. Be ready to discuss how you handle working at heights and any safety protocols you follow.
