Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and provide product advice to clients.
- Company: Rapidly growing hand tool business with a supportive culture.
- Benefits: Generous salary, bonus scheme, pension, birthday off, and volunteering day.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service or sales experience, ideally in Construction or DIY.
- Other info: Endless opportunities for growth and development within the company.
The predicted salary is between 28800 - 43200 £ per year.
Brooklyn Recruitment are currently working with a well established yet rapidly expanding hand tool business. They are looking for a Customer Experience Executive / Customer Service Advisor / Internal Sales Executive to be office based in London (1 day a week could be from home).
As a Customer Experience Executive / Customer Service Advisor / Internal Sales Executive you will be:
- Ensuring the customers receive a great service.
- Providing product advice.
- Issuing quotes and logging orders.
- Being the Customers’ sole point of contact.
- Ensuring the phones are answered and emails replied to in a timely manner.
- Resolving any issues / complaints.
- Upselling products and suggesting complimentary products.
- Ensuring the CRM is kept up to date.
- Other duties as required.
You will be rewarded with a generous salary and company bonus scheme, as well as a pension scheme, your birthday off, a day to use for volunteering and much more. The company also really believe in promoting their employees and so there are endless opportunities!
To be suitable for this role you should have previous customer service or sales experience ideally from the Construction or DIY sectors, but all areas will be considered. You should also have great communication and organisational skills and have previously used a CRM system (they use NetSuite).
Customer Service Advisor employer: Brooklyn Recruitment
Contact Detail:
Brooklyn Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the company culture. This shows that you're engaged and ready to contribute to their success right from the start.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in construction or DIY. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and engaging, just like the service we provide.
Show Off Your Communication Skills: Since you'll be the sole point of contact for customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can handle customer queries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brooklyn Recruitment
✨Know Your Products
Familiarise yourself with the hand tools and products the company offers. Being able to provide informed product advice during the interview will show your enthusiasm and understanding of the role.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you ensured great customer service. Highlight how you resolved issues or complaints effectively, as this is crucial for a Customer Service Advisor.
✨Showcase Your CRM Skills
Since they use NetSuite, it’s beneficial to mention any experience you have with CRM systems. If you haven’t used NetSuite specifically, talk about your adaptability and willingness to learn new systems quickly.
✨Practice Your Communication
As communication is key in this role, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills and ability to upsell products.