At a Glance
- Tasks: Be the friendly face of Brooklands Museum, assisting visitors and ensuring a smooth experience.
- Company: Join Brooklands Museum, the birthplace of British motorsport and aviation, welcoming 180,000 visitors annually.
- Benefits: Enjoy flexible working hours, free onsite parking, and access to discounts and wellbeing support.
- Other info: Permanent part-time position with opportunities for professional development and a supportive team culture.
- Why this job: Experience a fun, fast-paced environment while making visitors' days special at a renowned museum.
- Qualifications: Previous customer service experience and strong communication skills are essential for this role.
The predicted salary is between 10857 - 12600 € per year.
We are currently looking for a Permanent Part-Time Receptionist to join our current front of house team. This role is a key contributor to the smooth running of the site, as Reception is often the ‘go to’ place for visitors seeking information or assistance. Based at the Visitor Information Desk in the Clubhouse, at the centre of the Museum site, you will be in a fast-paced environment and will individually cover on a rota basis across our seven-day operation.
You will be part of the Admissions & Retail Team, reporting to our Admissions & Retail Manager and will play your part to ensure that the Museum consistently provides a high-quality experience to all. You are the face of the museum for our visitors, and your interactions with our visitors can really make someone’s visit special. With knowledge and enthusiasm you will provide an efficient, warm, friendly and informative customer focused reception, administration and information service to help us deliver ‘an incredible day out’ every day.
We are looking for someone who has previous experience in a similar role within a visitor attraction, customer facing or hospitality environment and possess good communication skills with the ability to adapt your approach to suit your audience. You will be confident at ‘owning’ a query or issue with the ability to use initiative and common sense to resolve problems in a calm, professional manner, especially when under pressure and multi-tasking in a busy demanding environment.
Working days will be Wednesday, Friday, and Saturday, 8:00–18:00. Some flexibility may be required. Please note this is a permanent position.
Berklands Museum is the birthplace of British motorsport and aviation, and the home of Concorde. Located on the 32-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century, Brooklands Museum welcomes around 180,000 visitors each year. These are made up of members of the public, Brooklands Members, VIPs, corporate hospitality guests and school groups. The Museum is operational 7 days a week, only closing for Christmas Eve, Christmas Day and Boxing Day.
How to apply: Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. Please submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4.
The hiring managers will review all applications once the role has closed on the 20th June 2025 and we will be in touch with shortlisted candidates regarding an interview after this date. Please note: if we receive a high volume of quality applicants, we may close this vacancy earlier so please don’t wait to apply!
We offer a number of benefits to suit your lifestyle and include:
- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve off (pro rated for part time employees)
- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you
- Flexible working to help you manage your home and working life
- Free Onsite parking
- Free access to all that Brooklands Museum has to offer
- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping
- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and expert support
- Access to our team of fully trained Mental Health First Aiders
- Opportunities for continuous learning and professional development
Working at Brooklands Museum: Brooklands Museum is a fast paced, unique and fun place to work, you’ll need to be able to keep a number of plates spinning every day but that just what makes Brooklands Museum the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021, a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022 and winner of the Museum & Heritage Award for Learning Programme of the Year in 2023.
Brooklands Museum is for everyone. We are active in ensuring we are inclusive, so everyone can feel welcome and benefit from Brooklands Museum; including our visitors, members, volunteers, trustees, and staff, as well as our stakeholders and supporters. We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.
Part Time Receptionist Brooklands Museum, Weybridge, KT13 0QN Visitor Experience employer: Brooklands Museum
Brooklands Museum is an exceptional employer, offering a vibrant and inclusive work culture where every team member plays a vital role in creating memorable experiences for our visitors. With flexible working hours, generous annual leave, and access to continuous learning opportunities, we prioritise employee well-being and professional growth. Located in the historic setting of Weybridge, our museum not only celebrates British motorsport and aviation but also fosters a supportive environment that values diversity and encourages everyone to be their true selves.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Receptionist Brooklands Museum, Weybridge, KT13 0QN Visitor Experience
✨Tip Number 1
Familiarise yourself with Brooklands Museum's history and key attractions. Being knowledgeable about the museum will not only help you answer visitor queries but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills in a busy environment. Since this role requires you to handle multiple tasks and interact with various visitors, consider volunteering or working in similar fast-paced settings to build your confidence.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully managed challenging situations in previous roles. This will highlight your ability to remain calm under pressure, which is crucial for a receptionist at a busy museum.
✨Tip Number 4
Network with current or former employees of Brooklands Museum if possible. They can provide insights into the work culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Part Time Receptionist Brooklands Museum, Weybridge, KT13 0QN Visitor Experience
Some tips for your application 🫡
Tailor Your Covering Letter:Make sure to customise your covering letter for the Part-Time Receptionist role. Highlight your previous experience in visitor attractions or customer-facing roles, and explain how your skills align with the requirements mentioned in the job description.
Showcase Communication Skills:Since good communication is key for this role, provide specific examples in your CV and covering letter that demonstrate your ability to interact effectively with visitors. Mention any relevant experiences where you resolved queries or provided exceptional customer service.
Emphasise Flexibility:The job requires some flexibility in working hours. In your application, mention your availability and willingness to adapt to the rota system, as well as any previous experience managing flexible schedules.
Proofread Your Application:Before submitting, carefully proofread your CV and covering letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a front-of-house role.
How to prepare for a job interview at Brooklands Museum
✨Show Your Enthusiasm for the Museum
Make sure to express your passion for Brooklands Museum and its history during the interview. Share what excites you about working in a visitor attraction and how you can contribute to creating memorable experiences for visitors.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues calmly and effectively, as this role requires strong communication and problem-solving skills.
✨Be Ready to Multi-task
Since the role involves working in a fast-paced environment, be prepared to discuss how you manage multiple tasks simultaneously. You might want to share specific strategies or experiences that showcase your ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the museum. Inquire about team dynamics, visitor engagement strategies, or opportunities for professional development within the museum.
