Technical Support Specialist in London

Overview Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.Location London – One Canada Square, Level 25Job Description The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.The Deskside Support Specialist will report to the Deskside Support Manager, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.Key Attributes of the Ideal Candidate Accountability – Takes ownership of issues, sees them through to resolution.Professionalism – Maintains composure and integrity in all user interactions.Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.Key Responsibilities Provide exceptional deskside and remote support to Brookfield end users.Own IT supports incidents and requests through to confirmed resolution.Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.Deliver basic onboarding technical training and guidance to end users.Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.Represent Brookfield Technology Services with professionalism in all interactions.Collaborate across TS teams to resolve complex or escalated issues efficiently.Participate in the testing and rollout of new desktop technologies and software.Assist and provide backup support to other deskside team members as needed.Support high-priority and complex technical issues, including escalations.Technical Skills & Competencies Knowledge and proficiency in the following areas:ITIL framework and best practicesOperating Systems: Windows 10/11 and macOSApplications: Microsoft Office 365, ServiceNow (SNOW)Systems & Tools: Active Directory, Microsoft Intune, Azure ADNetworking: Remote access (MFA, Zscaler), TCP/IP, WANHardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systemsServer OS knowledge is an assetQualifications & Experience 3-6 years of relevant IT support experienceBachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experienceExperience in the financial services industry is preferred; front-office support is a plusProven ability to install, configure, and support both Windows and Mac environmentsStrong customer service and relationship management skillsExperience working with third-party service providers and ticketing systems (e.g., ServiceNow)Strong awareness and commitment to cybersecurity best practicesPreferred Certifications CompTIA A+ / Network+ITIL Foundation or IntermediateBrookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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