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- Tasks: Provide top-notch IT support to end users, resolving incidents and troubleshooting issues.
- Company: Global asset management company based in London with a focus on teamwork.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Emphasis on customer service and maintaining a positive work environment.
- Why this job: Join a dynamic team and make a difference in users' tech experiences.
- Qualifications: 3-6 years of IT support experience and a relevant degree required.
The predicted salary is between 35000 - 45000 £ per year.
A global asset management company in London is seeking a Deskside Support Specialist to provide exceptional support to end users. The ideal candidate will have 3-6 years of IT support experience and a degree in a related field.
Responsibilities include:
- Resolving IT incidents
- Troubleshooting hardware and software
- Documenting all interactions
Familiarity with ITIL best practices and strong customer service skills are essential. This position contributes to maintaining a positive and respectful work environment.
Deskside & Remote IT Support Specialist in London employer: Brookfield
Contact Detail:
Brookfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & Remote IT Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in asset management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and customer service skills. We recommend practising common interview questions related to troubleshooting and incident resolution to show you’re ready to tackle any challenge.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past experiences where you resolved IT incidents effectively. This will demonstrate your hands-on expertise and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deskside & Remote IT Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside Support Specialist role. Share specific examples of how you've resolved IT incidents and provided stellar customer service.
Showcase Your ITIL Knowledge: If you’re familiar with ITIL best practices, make sure to mention that in your application. We value candidates who understand these frameworks, as they help us maintain a positive work environment and efficient support processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brookfield
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software. Be ready to discuss specific incidents you've resolved in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since strong customer service skills are essential for this role, prepare examples of how you've provided exceptional support to end users. Think about times when you went above and beyond to help someone, and be ready to share those stories.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this position. Brush up on the key concepts and be prepared to discuss how you've applied them in your previous roles. This will demonstrate your commitment to maintaining a structured approach to IT support.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture and team dynamics. This shows that you're genuinely interested in contributing to a positive and respectful work environment, which is something they value highly.