At a Glance
- Tasks: Lead global deskside operations and define an innovative operating model.
- Company: Brookfield, a diverse and collaborative company in London.
- Benefits: Competitive salary, inclusive work culture, and opportunities for professional growth.
- Other info: Join a respectful environment focused on continuous improvement and teamwork.
- Why this job: Make a real impact by improving service delivery across global teams.
- Qualifications: 5+ years in IT service delivery with ITIL and ServiceNow expertise.
The predicted salary is between 60000 - 80000 € per year.
Brookfield in London is seeking a leader for its global deskside operations. This role involves defining a global operating model, overseeing service performance metrics, and leading training initiatives.
The ideal candidate will have over 5 years of IT service delivery experience, with expertise in ITIL service models and strong command of ServiceNow. The position emphasizes a commitment to continuous improvement and accountability across regional teams.
Brookfield promotes a diverse, safe, and respectful work environment, with a focus on collaboration and development.
Global Deskside Service Delivery Leader employer: Brookfield
Brookfield is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that prioritises collaboration, diversity, and continuous development. Employees benefit from comprehensive training initiatives and a commitment to accountability, ensuring meaningful career growth opportunities within a global framework. Join us to be part of a forward-thinking team dedicated to excellence in IT service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Global Deskside Service Delivery Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brookfield on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL service models and ServiceNow. We should be ready to discuss how our experience aligns with their needs, especially around service performance metrics and continuous improvement.
✨Tip Number 3
Showcase our leadership skills! Think of examples where we’ve led teams or projects successfully. Brookfield is looking for someone who can inspire and drive accountability across regional teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Brookfield team.
We think you need these skills to ace Global Deskside Service Delivery Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT service delivery experience and expertise in ITIL and ServiceNow. We want to see how your background aligns with the role of Global Deskside Service Delivery Leader, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading global deskside operations and how you can contribute to continuous improvement. We love seeing genuine enthusiasm for the role!
Showcase Your Leadership Skills:Since this role involves leading teams, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams or projects in the past. We’re looking for someone who can inspire and drive performance across regional teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Brookfield!
How to prepare for a job interview at Brookfield
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL service models before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in relation to service delivery and continuous improvement.
✨Showcase Your ServiceNow Skills
Since this role requires a strong command of ServiceNow, prepare specific examples of how you've used the platform to enhance service performance metrics. Highlight any projects where you led initiatives that improved efficiency or user satisfaction.
✨Demonstrate Leadership Experience
As a leader for global deskside operations, you'll need to showcase your leadership style. Prepare to discuss how you've successfully managed teams, fostered collaboration, and driven accountability across different regions.
✨Emphasise Continuous Improvement
Brookfield values a commitment to continuous improvement, so come prepared with examples of how you've implemented changes that led to better service delivery. Discuss any training initiatives you've led and their impact on team performance.
