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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Global asset management firm in the heart of London.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in users' tech experiences.
- Qualifications: 3-6 years of IT support experience and a relevant degree.
- Other info: Embrace a positive work environment with a focus on respect and collaboration.
The predicted salary is between 35000 - 45000 £ per year.
A global asset management company in London is seeking a Deskside Support Specialist to provide exceptional support to end users. The ideal candidate will have 3-6 years of IT support experience and a degree in a related field.
Responsibilities include:
- Resolving IT incidents
- Troubleshooting hardware and software
- Documenting all interactions
Familiarity with ITIL best practices and strong customer service skills are essential. This position contributes to maintaining a positive and respectful work environment.
Deskside & Remote IT Support Specialist employer: Brookfield
Contact Detail:
Brookfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & Remote IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in asset management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and customer service skills. We all know that being technically savvy is important, but showing you can communicate effectively with end users is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. When you find a role that excites you, tailor your approach to show how you can contribute to their positive work environment.
✨Tip Number 4
Use our website to apply directly! It’s super easy and gives you a better chance of getting noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Deskside & Remote IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Show Off Your Customer Service Skills: Since this role is all about providing exceptional support, let us know about your customer service experiences. Share specific examples where you’ve gone above and beyond to help users – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Brookfield
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be ready to discuss your experience with troubleshooting hardware and software, as well as any specific tools or systems you've used. This will show that you're not just familiar with IT support but are genuinely passionate about it.
✨Showcase Your Customer Service Skills
Since this role emphasises strong customer service, prepare examples of how you've successfully resolved user issues in the past. Think about times when you went above and beyond to help someone, and be ready to share those stories. It’s all about demonstrating that you can maintain a positive and respectful work environment.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this position. Brush up on the key concepts and be prepared to discuss how you've applied them in your previous roles. This will not only show your expertise but also your commitment to delivering high-quality IT support.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, and their approach to IT support. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.