Deputy Practice Manager in London

We are seeking a dedicated, organised and capable Deputy Practice Manager to join our practice and lead the operational management of Brookfield Park Surgery. Brookfield Park Surgery has a patient population of approx. 4000. It is based in Camden with easy access to Archway tube station (Northern Line).

We are seeking a part-time Deputy Practice Manager to work 30 hours per week, over 4 days (Monday, Tuesday, Wednesday and Friday) although this is flexible and can be negotiated. This would be an ideal role for someone already in a reception/operational lead position in a GP practice, looking to take the next step with support.

The Deputy Practice Manager will provide strategic and operational leadership to ensure the smooth, efficient, and compliant running of the practice. Working closely with the Managing Partner and wider practice team, the post-holder will oversee the day-to-day management of services, finance, premises, governance, and business operations, ensuring the delivery of high-quality patient care and an excellent patient experience.

The successful candidate will lead on workforce management, organisational development, regulatory compliance, and service improvement initiatives. They will be responsible for maintaining effective systems and processes, supporting the achievement of contractual and performance objectives, and ensuring the practice remains responsive to the changing needs of patients and the wider NHS.

The role requires strong leadership, communication, and organisational skills, with the ability to build positive relationships both within the practice and with external stakeholders, including the Integrated Care Board (ICB), Primary Care Network (PCN), NHS organisations, and other partner agencies. The Practice Manager will play a key role in supporting the future development and sustainability of the practice.

About us: Brookfield Park Surgery is a well-established General Practice based in Camden, serving the local community with a comprehensive range of primary care services. The practice is committed to providing high quality, patient-centred care, supporting the health and wellbeing of its diverse population through accessible, responsive, and coordinated healthcare services.

Our team is made up of an experienced Managing GP partner, salaried GPs, Practice Nurse, Health Care Assistant, Allied health professionals, and a dedicated administrative team, all working collaboratively to deliver excellent services. We are a training practice, training both GP registrars and medical students. As an active member of the North Camden Primary Care Network (PCN), the practice collaborates with neighbouring practices and local partners to enhance access and improve health outcomes. The Deputy Practice Manager will be well supported by the Managing GP Partner and wider surgery team.

Job responsibilities:

• The Deputy Practice Manager will take responsibility, with support from the Managing Partner, for the general day-to-day running of the Practice ensuring the wellbeing of patients, doctors and staff.
• To ensure the effective and efficient management of the practice, optimising quality patient care and services.
• To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice.
• To ensure optimum and effective operations and systems in the running of the practice.
• To provide guidance to the Managing Partner on any NHS developments and legislative changes which may affect the general management of the practice.
• To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation.
• To ensure the practice achieves local and national key performance indicators and targets.

Main duties of the job core functions, but not limited to:

• Human Resources: To ensure the practice is staffed, managed and resourced within budget. To ensure effective training, development and induction of staff is undertaken.
• Operations and IT: To ensure the efficient operational running of the practice IT Systems.
• Finance: Responsible to the Managing Partner for the effective use of Practice finances, to plan effective budgetary control. To oversee the practice achieving national and local targets and standards to optimise income. To assimilate payroll information and deal with pensions. To ensure correct monthly claims for payment and billing.
• Regulatory compliance: To ensure compliance of CQC requirements.
• Health and Safety and Premises: To act as the responsible Health and Safety Officer. To ensure the premises meets all infection control requirements. To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out.
• Patient Services: To ensure that the practice is delivering accessible, equitable and quality patient services. To ensure that the practice has an effective PPG. To ensure that the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards.
• Other Duties: To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process. Any other tasks as requested by the Managing Partner.

Person Specification:

Experience:

• Essential: A sound working knowledge of GDPR. Strong working knowledge of EMIS Web clinic system. Excellent IT skills with a sound working knowledge of Microsoft Office applications. Awareness of all practice income streams and process for claims including use of PCSE, CQRS national and local and local health board/council.
• Desirable: Experience managing staff rotas, clinic utilisation, and service capacity planning.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Employer name: Brookfield Park Surgery

Address: 68 Chester Road, London, N19 5BZ, United Kingdom

Employer's website: https://www.brookfieldparksurgery.co.uk/