At a Glance
- Tasks: Lead global deskside operations and enhance end-user support through ITIL service models.
- Company: Brookfield Asset Manager, a leader in asset management with a focus on innovation.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Join a collaborative team focused on continual improvement and performance excellence.
- Why this job: Shape a high-performing culture and make a real impact on user satisfaction.
- Qualifications: 5+ years in IT service delivery and expertise in ServiceNow required.
The predicted salary is between 60000 - 80000 £ per year.
Brookfield Asset Manager (UK) Holdco Limited is seeking a skilled leader for global deskside operations. You will implement ITIL service models and create a high-performing organizational culture to enhance end-user support.
The ideal candidate will have over 5 years of IT service delivery experience and a strong command of ServiceNow. The role promotes cross-region cooperation and continual improvement with a clear focus on performance metrics and user satisfaction.
Global Deskside Services Leader employer: Brookfield Asset Manager (UK) Holdco Limited
At Brookfield Asset Manager, we pride ourselves on fostering a dynamic and inclusive work environment that champions innovation and collaboration. As a Global Deskside Services Leader, you will not only lead a talented team but also benefit from our commitment to employee growth through continuous training and development opportunities. Located in the heart of the UK, we offer a competitive benefits package and a culture that values performance and user satisfaction, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
Brookfield Asset Manager (UK) Holdco Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Deskside Services Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Brookfield Asset Manager. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL service models and ServiceNow. We want you to showcase your expertise and how you can enhance end-user support. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've fostered a high-performing culture or improved user satisfaction. We want to see how you can promote cross-region cooperation and drive continual improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Global Deskside Services Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT service delivery and your familiarity with ITIL service models. We want to see how your skills align with the role of Global Deskside Services Leader, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with ServiceNow and how you’ve fostered a high-performing culture in previous positions. Let us know what makes you tick!
Showcase Your Leadership Skills:As a leader, we want to see how you’ve driven cross-region cooperation and improved user satisfaction in your past roles. Share specific examples that demonstrate your ability to lead teams and enhance end-user support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Brookfield Asset Manager (UK) Holdco Limited
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL service models before the interview. Be ready to discuss how you've implemented these frameworks in your previous roles and how they can enhance end-user support. Specific examples will show that you not only understand the theory but can apply it effectively.
✨Showcase Your ServiceNow Expertise
Since a strong command of ServiceNow is crucial for this role, prepare to talk about your experience with the platform. Highlight any specific projects where you used ServiceNow to improve service delivery or user satisfaction. This will demonstrate your technical skills and your ability to leverage tools for better outcomes.
✨Emphasise Cross-Region Collaboration
This position promotes cross-region cooperation, so be ready to share examples of how you've successfully worked with teams across different locations. Discuss any challenges you faced and how you overcame them to foster collaboration and improve performance metrics.
✨Focus on Performance Metrics and User Satisfaction
Prepare to discuss how you measure success in IT service delivery. Bring examples of key performance indicators (KPIs) you've used in the past and how you've driven continual improvement based on user feedback. This shows that you're results-oriented and committed to enhancing the user experience.
