At a Glance
- Tasks: Provide first-line technical support and resolve IT issues for Brookfield users.
- Company: Brookfield is a dynamic company focused on long-term growth and employee development.
- Benefits: Enjoy a collaborative culture, diverse work assignments, and opportunities for professional growth.
- Other info: Night and weekend work may be necessary; commitment to a positive work environment is essential.
- Why this job: Join a team that values accountability and professionalism while making a real impact on user experience.
- Qualifications: 5+ years of experience in IT support and a degree in computer science or related field required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Technology Services (TS) is responsible for delivering enterprise infrastructure, applications, and end-user technology services across all Brookfield business groups, supporting approximately 6,500 users globally.
The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Deskside Support Specialist will report to the Deskside Support Manager, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
Accountability – Takes ownership of issues, sees them through to resolution.
Professionalism – Maintains composure and integrity in all user interactions.
Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
Provide exceptional deskside and remote support to Brookfield end users.
Own IT supports incidents and requests through to confirmed resolution.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Deliver basic onboarding technical training and guidance to end users.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Represent Brookfield Technology Services with professionalism in all interactions.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Participate in the testing and rollout of new desktop technologies and software.
Assist and provide backup support to other deskside team members as needed.
Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
ITIL framework and best practices
Operating Systems:Windows 10/11 and macOS
Applications:Microsoft Office 365, ServiceNow (SNOW)
Systems & Tools:Active Directory, Microsoft Intune, Azure AD
Networking:Remote access (MFA, Zscaler), TCP/IP, WAN
Hardware:Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
Server OS knowledgeis an asset
Qualifications & Experience
3-6 years of relevant IT support experience
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Experience in the financial services industry is preferred; front-office support is a plus
Proven ability to install, configure, and support both Windows and Mac environments
Strong customer service and relationship management skills
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Strong awareness and commitment to cybersecurity best practices
Preferred Certifications
CompTIA A+ / Network+
ITIL Foundation or Intermediate
#LI-BO1
Technical Support Specialist in London employer: Brookfield Asset Management
Brookfield offers an exceptional work environment in the heart of London, fostering a culture that values entrepreneurial spirit, collaboration, and discipline. As a Technical Support Specialist, you will benefit from diverse growth opportunities through challenging assignments and a commitment to professional development, all while being part of a team that prioritises respect and inclusivity. With a focus on delivering outstanding support to a wide user base, you'll find your role both meaningful and rewarding within a dynamic and supportive workplace.
Contact Details:
Brookfield Asset Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brookfield Asset Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brookfield Asset Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brookfield Asset Management:Your cover letter is your chance to shine! Tell us why you want to work at Brookfield Asset Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brookfield Asset Management!
How to prepare for a job interview at Brookfield Asset Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
