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- Tasks: Provide first-line technical support and resolve IT issues for Brookfield users.
- Company: Brookfield is a dynamic company focused on long-term growth and employee development.
- Benefits: Enjoy a collaborative culture, diverse work assignments, and opportunities for professional growth.
- Why this job: Join a team that values accountability and professionalism while making a real impact on user experience.
- Qualifications: 5+ years of experience in IT support and a degree in computer science or related field required.
- Other info: Night and weekend work may be necessary; commitment to a positive work environment is essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Technology Services (TS) is responsible for delivering enterprise infrastructure, applications, and end-user technology services across all Brookfield business groups, supporting approximately 6,500 users globally.
The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Deskside Support Specialist will report to the Deskside Support Manager, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
Accountability – Takes ownership of issues, sees them through to resolution.
Professionalism – Maintains composure and integrity in all user interactions.
Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
Provide exceptional deskside and remote support to Brookfield end users.
Own IT supports incidents and requests through to confirmed resolution.
Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
Deliver basic onboarding technical training and guidance to end users.
Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
Represent Brookfield Technology Services with professionalism in all interactions.
Collaborate across TS teams to resolve complex or escalated issues efficiently.
Participate in the testing and rollout of new desktop technologies and software.
Assist and provide backup support to other deskside team members as needed.
Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
ITIL framework and best practices
Operating Systems:Windows 10/11 and macOS
Applications:Microsoft Office 365, ServiceNow (SNOW)
Systems & Tools:Active Directory, Microsoft Intune, Azure AD
Networking:Remote access (MFA, Zscaler), TCP/IP, WAN
Hardware:Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
Server OS knowledgeis an asset
Qualifications & Experience
3-6 years of relevant IT support experience
Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
Experience in the financial services industry is preferred; front-office support is a plus
Proven ability to install, configure, and support both Windows and Mac environments
Strong customer service and relationship management skills
Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
Strong awareness and commitment to cybersecurity best practices
Preferred Certifications
CompTIA A+ / Network+
ITIL Foundation or Intermediate
#LI-BO1
Technical Support Specialist employer: Brookfield Asset Management
Contact Detail:
Brookfield Asset Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with ITIL methodology, as it's a key aspect of the role. Understanding how to manage incidents and service requests effectively will set you apart from other candidates.
✨Tip Number 2
Brush up on your technical skills, especially with Windows 10 & 11 and Microsoft Office (O365). Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any experience you have with customer relationship management. This role requires strong interpersonal skills, so be prepared to discuss how you've successfully managed user expectations in previous positions.
✨Tip Number 4
Show your enthusiasm for collaboration by discussing past experiences where you've worked effectively within a team. Brookfield values a collaborative culture, so demonstrating your ability to work well with others will be beneficial.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Specialist role. Emphasise your proficiency with Windows 10 & 11, Microsoft Office, and any experience with ITIL methodology.
Craft a Strong Cover Letter: Write a cover letter that showcases your accountability, professionalism, and detail-oriented nature. Use specific examples from your past experiences to demonstrate how you meet the attributes of a Brookfield Leader.
Highlight Technical Skills: Clearly list your technical skills in your application. Mention your experience with hardware, software, and any relevant technologies like VPNs, Cisco equipment, and ServiceNow ticketing systems.
Showcase Customer Service Experience: Since the role involves providing exceptional support, include examples of your customer service experience. Highlight situations where you resolved issues effectively and maintained professionalism under pressure.
How to prepare for a job interview at Brookfield Asset Management
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially around Windows 10 & 11, Microsoft Office (O365), and other relevant technologies. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Professionalism
Since the role requires maintaining composure while providing support, showcase your professionalism during the interview. This includes being polite, attentive, and demonstrating a positive attitude, even when discussing challenging scenarios.
✨Emphasise Accountability
Highlight your sense of ownership in previous roles. Share examples where you took responsibility for resolving issues and followed through until completion. This aligns with Brookfield's value of accountability.
✨Prepare for Team Collaboration Questions
Expect questions about how you work within a team. Be ready to discuss past experiences where you collaborated with others to improve user experience or resolve technical issues, as teamwork is crucial in this role.