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For Companies At a Glance
- Tasks: Support older tenants, manage property maintenance, and assist with rent issues.
- Company: We provide essential housing services for older people, promoting independent living.
- Benefits: Part-time hours, flexible work across various locations, and a chance to make a difference.
- Why this job: Join a caring team, foster community spirit, and enhance the lives of older residents.
- Qualifications: Experience with older people, strong communication skills, and a proactive approach required.
- Other info: Willingness to study for a Level 2 Housing Qualification is a plus.
Job Opportunity: Part-Time Tenant Support Officer
Location: Travel across Handsworth Wood, Tile Cross, Barley Green, and Moseley
Contract Type: Part-Time (17 hours per week)
Salary: £11,657.00 per annum
The Organisation
Providing vital housing and support services for older people. We deliver sheltered housing and support services that enable independent living for our residents. Our approach focuses on fostering a positive community atmosphere and delivering excellent services that improve the quality of life for older people.
Position Overview
We are looking for a Tenant Support Officer to join our dedicated team. The role involves providing support to older tenants across multiple supported housing schemes. You will work with tenants to create a supportive, sustainable living environment, manage property maintenance, assist with rent and benefits issues, and ensure that high standards of service are maintained.
As part of this role, you will be required to cross-cover work at all schemes based in Handsworth Wood, Tile Cross, Barley Green, and Moseley.
Key Responsibilities
- Support Planning: Identify the support needs of tenants, work with them to create support plans, and provide short-term emergency support when necessary.
- Daily Checks: Make daily contact with tenants, including housebound or unwell individuals, to ensure their safety and wellbeing. Record all interactions and provide assistance as needed.
- New Tenants: Welcome new tenants, providing guidance on the use of the scheme’s services, alarm systems, and facilities.
- Property Management: Monitor the maintenance and repair of buildings in line with policies, including reporting repairs and conducting regular health and safety checks.
- Rent and Benefits: Assist tenants with rent queries, ensure regular payments, and report concerns to the Housing & Charitable Services Manager.
- Tenant Activities: Encourage social activities within the schemes, liaising with external agencies and promoting activities for both residents and the local community.
- Safeguarding & Wellbeing: Report any safeguarding concerns promptly and always ensure tenants' safety and wellbeing are the top priority.
- Mediation & Disputes: Handle any reports of anti-social behaviour (ASB), mediate neighbour disputes, and resolve issues sensitively.
- End of Tenancy: Manage end-of-tenancy issues, including issuing notices and coordinating with executors to clear properties and resolve arrears.
Essential Skills & Experience
- Experience working with older people, preferably in a supported housing or care environment.
- Strong communication and interpersonal skills, with the ability to build positive relationships with tenants and staff.
- A proactive approach to identifying and addressing tenant needs.
- Ability to manage administrative tasks efficiently, including maintaining accurate records.
- Basic understanding of rent management and benefits systems.
- Willingness to cross-cover work at multiple locations as needed.
- A Level 2 Housing Qualification (or willingness to undertake study if not already held).
To Apply
If you have the passion and skills to support our tenants and contribute to our services, we would love to hear from you. Please submit your CV through this advert and you will be contacted in due course.
Tenant Support Officer employer: Brookes HC Recruitment Ltd
Contact Detail:
Brookes HC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Support Officer
✨Tip Number 1
Familiarise yourself with the specific needs of older tenants. Understanding their unique challenges and how to support them will show your commitment to the role and help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing and care sector. Attend local community events or workshops related to supported housing, as this can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Demonstrate your proactive approach by preparing examples of how you've previously identified and addressed tenant needs. This will illustrate your problem-solving skills and ability to create supportive environments.
✨Tip Number 4
Research the organisation's values and mission. Tailoring your conversation during interviews to reflect how your personal values align with theirs can significantly enhance your chances of landing the job.
We think you need these skills to ace Tenant Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience working with older people, particularly in supported housing or care environments. Emphasise your communication skills and any previous roles that involved tenant support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting older tenants. Mention specific experiences that demonstrate your proactive approach to identifying and addressing tenant needs, as well as your ability to build positive relationships.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully managed administrative tasks and maintained accurate records in previous roles.
Show Willingness to Learn: If you do not already hold a Level 2 Housing Qualification, express your willingness to undertake study. This shows your commitment to professional development and your dedication to the role.
How to prepare for a job interview at Brookes HC Recruitment Ltd
✨Show Your Passion for Supporting Older People
Make sure to express your genuine interest in working with older tenants. Share any relevant experiences you've had in similar roles or situations, and highlight how you can contribute to improving their quality of life.
✨Demonstrate Strong Communication Skills
Since the role requires building positive relationships with tenants, be prepared to showcase your communication skills. Use examples from past experiences where you successfully interacted with individuals or groups, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in relation to tenant support and conflict resolution. Think of specific scenarios you might face as a Tenant Support Officer and how you would handle them effectively.
✨Familiarise Yourself with Relevant Policies
Research the policies and procedures related to housing support and safeguarding. Being knowledgeable about these topics will demonstrate your commitment to maintaining high standards of service and tenant wellbeing.
