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- Tasks: Be the friendly voice helping customers with secured loans and mortgages.
- Company: Join a dynamic team in the financial services sector.
- Benefits: Earn £24,000 plus bonuses, enjoy 25 days leave, and a casual dress code.
- Why this job: Kickstart your career in customer service while making a real difference for clients.
- Qualifications: GCSE Maths required; customer service experience preferred.
- Other info: Flexible shifts and great opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 30000 £ per year.
Amazing opportunity to kick start a career within secured lending! As an inbound Customer Service Advisor, you will be the first point of contact for customers seeking a secured loan or mortgage. You will receive warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.
Key Responsibilities
- Handling warm inbound calls from clients seeking financial assistance.
- Making outbound calls to customers who have requested information about loans.
- Completing compliant fact-finds with clients to understand their needs.
- Transferring customers to appropriate third-party lenders.
- Following up with clients to collect outstanding documents.
Skills & Experience Preferred
- Minimum 1 year of customer service experience.
- Experience in a Contact Centre environment.
- GCSE Maths required.
Key Competencies
- Strong telephone manner with excellent rapport-building abilities.
- Motivated by positive customer interactions and problem-solving.
- Patience to explain financial products and processes to clients.
- High attention to detail.
Working Hours
- Early Shift: Monday – Friday, 9:00 am – 5:30 pm
- Mid Shift: Mon – Wed, 9:30 am – 6:30 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
- Late Shift: Mon – Wed, 10:00 am – 7:00 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
Salary & Benefits
- Base Salary: £24,000 per year
- Performance Bonus: On-target earnings (OTE) up to £30,000 annual
- Additional Benefits: Casual dress code, 25 days of annual leave, plus bank holidays, company pension, death in service benefit, on-site parking
Required Qualifications
- GCSEs in Maths & English (grades A-C or equivalent).
This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions.
Customer Service Advisor in Macclesfield employer: Brooke Harrison Recruitment
Contact Detail:
Brooke Harrison Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company’s values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those warm inbound calls and answering tricky questions during the interview.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous customer service experience and how it relates to the role. Use specific examples to demonstrate your strong telephone manner and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Service Advisor position and how your background makes you a perfect fit. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves lots of chatting with clients, make sure your written application reflects your strong communication skills. Clear, concise, and engaging language will help us see how you’d interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Brooke Harrison Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of secured lending and mortgages. Familiarise yourself with common financial terms and processes so you can confidently discuss them during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service abilities. Think about times when you resolved issues or built rapport with clients, as these will demonstrate your fit for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are keen to understand the needs of customers, which is crucial for a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team culture or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
