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- Tasks: Support customers with financial difficulties and provide tailored solutions.
- Company: Join a leading motor finance company with over 50 years of expertise.
- Benefits: Enjoy flexible working, competitive benefits, and career growth opportunities.
- Why this job: Be part of a dynamic team focused on customer care and exceeding targets.
- Qualifications: Proven success in collections or customer service, with strong performance under pressure.
- Other info: Access wellness initiatives and regular engagement events in a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Are you a dynamic, results-driven professional with a passion for delivering exceptional customer service? Join a national leader in motor finance and become an integral part of our high-performing Payment Support Team. This is a fast-paced, challenging role where exceeding targets and delivering outstanding outcomes for customers is the norm.
We pride ourselves on providing innovative motor finance solutions and unparalleled customer care. With over 50 years of industry expertise, we’re looking for exceptional individuals who thrive in a busy, results-oriented environment to help us continue delivering excellence.
You’ll support customers experiencing financial difficulty and who have fallen behind on their motor finance payments. Your ability to understand individual circumstances, deliver tailored solutions, and consistently meet or exceed performance targets will be key to your success.
Key Responsibilities- Customer Service Excellence: Provide first-class support across inbound/outbound calls, emails, web chats, and other correspondence, ensuring a seamless experience.
- Problem-Solving: Assist customers in financial difficulty, offering fair and appropriate solutions tailored to their needs.
- Compliance & Professionalism: Issue regulatory notices and adhere to internal policies, including the Payment Support Manual and Customer Treatment Framework, in line with FCA guidelines and New Consumer Duty standards.
- Team Collaboration: Thrive in a fast-paced team environment, consistently achieving service level KPIs and exceeding targets.
We’re seeking a high-performing professional who thrives under pressure and consistently goes above and beyond in a challenging yet rewarding role.
Essential Skills & Experience- Proven High Performance: Success in a regulated collections or customer service environment, with a strong track record of meeting and surpassing objectives.
- Target-Oriented: A results-driven mindset with experience exceeding KPIs.
- Adaptability: Open to change and new ideas in a fast-evolving environment.
- Technical Skills: Proficiency with Microsoft Word, Excel, and other key systems.
- Attention to Detail: A meticulous and diligent approach to all aspects of your work.
We believe in recognising and rewarding talent. Here’s what we offer:
- Flexible working: Hybrid model to support your work-life balance.
- Competitive benefits: 25 days holiday plus bank holidays, private healthcare, and pension scheme.
- Career growth: Be part of an exciting transformation journey and play a key role in shaping the future.
- Well-being focus: Access to an Employee Assistance Program (EAP) and wellness initiatives.
- Engaged culture: Regular engagement events and a supportive, collaborative environment.
Collections Advisor employer: BROOKE HARRISON RECRUITMENT LIMITED
Contact Detail:
BROOKE HARRISON RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the motor finance industry and the specific challenges customers face. Understanding the nuances of financial difficulties will help you connect better with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you prepare for the types of calls you'll be making as a Collections Advisor, showcasing your ability to empathise and problem-solve.
✨Tip Number 3
Research our company values and recent initiatives. Being able to discuss how your personal values align with ours during an interview will show that you're genuinely interested in joining our team and contributing to our mission.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed here.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and collections. Use specific examples that demonstrate your ability to meet targets and provide exceptional support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving skills. Mention how your previous experiences align with the role's responsibilities and the company's values.
Highlight Relevant Skills: Emphasise your adaptability, attention to detail, and technical skills, especially your proficiency with Microsoft Word and Excel. These are crucial for the Collections Advisor role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding KPIs or successfully resolving customer issues. This will demonstrate your high-performance track record.
How to prepare for a job interview at BROOKE HARRISON RECRUITMENT LIMITED
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to empathise with customers, especially those facing financial difficulties, and how you tailored solutions to meet their needs.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've successfully resolved complex issues. This role requires a strong problem-solving mindset, so think of scenarios where you identified a customer's problem and implemented an effective solution.
✨Familiarise Yourself with Compliance Standards
Understand the importance of compliance in the collections process. Brush up on FCA guidelines and be prepared to discuss how you ensure adherence to regulations while providing excellent customer care.
✨Emphasise Your Results-Driven Mindset
Since this role is target-oriented, come equipped with examples of how you've met or exceeded KPIs in past positions. Discuss your strategies for staying motivated and achieving results in a fast-paced environment.
