At a Glance
- Tasks: Join our Supporter Care Team to provide top-notch donation processing and supporter care.
- Company: Brooke, a passionate organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real impact by enhancing donor experiences and supporting a meaningful cause.
- Qualifications: Experience in supporter care or customer service with strong communication skills.
The predicted salary is between 32450 - 32450 £ per year.
Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)
Salary: £32,450
Application Deadline: Sunday, May 31, 2026
The Role: This is an exciting opportunity for an experienced Supporter Care and Donation Processing professional to join our high performing Supporter Care Team at Brooke. You will work as part of a busy Supporter Care and Fulfilment team providing high quality donation processing and fulfilment services, and the highest levels of supporter care. You will be responsible for completing donation and fulfilment day-to-day tasks within a busy Supporter Care team, including liaising/collaborating closely with the Finance and Database teams and other internal teams; always with a view to providing a first class donor experience whilst also seeking to retain and increase support of Brooke.
You will be joining a busy team, working very closely with Supporter Care colleagues to deliver excellent service provision to a variety of stakeholders and will support across both the Donation & Fulfilment, and Supporter Contact areas to ensure excellent Supporter Care provision at every touch point, for every supporter who interacts with us.
Criteria: You will have good experience of providing excellent supporter care to supporters and processing donations and fulfilment related work within a Supporter Care or Customer Services team, be able to communicate effectively with different audiences via a range of channels, and be able to demonstrate a passion for Brooke’s cause and talk confidently about our operational work.
You will need to multitask effectively, and have strong experience of handling complex administrative processes and being able to prioritise your workload and multitask effectively, enlisting support from other team members to do so. You will be comfortable with working reactively to the changing demands within the team.
You must be able to demonstrate a keen eye for attention to detail and accuracy of work managing your own day-to-day tasks and workload, as well as be a keen team player, contributing towards a positive team culture by engaging with and supporting others.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Supporter Care Officer in London employer: Brooke Action For Working Horses and Donkeys
At Brooke, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Central London. Our commitment to employee growth is evident through our supportive team environment and flexible working options, ensuring that every member can thrive while contributing to our mission. Join us to be part of a diverse team that values creativity and inclusivity, making a meaningful impact in the lives of those we serve.
Contact Details:
Brooke Action For Working Horses and Donkeys Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brooke on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter care. Think about how you can showcase your multitasking skills and attention to detail with real-life examples from your past experiences.
✨Tip Number 3
Show your passion for Brooke’s cause! Research their work and be ready to discuss how your values align with theirs. This will help you stand out as someone who genuinely cares about the mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Supporter Care Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supporter care and donation processing. We want to see how your skills align with what we're looking for at Brooke!
Show Your Passion:Don’t hold back on expressing your enthusiasm for our cause! We love candidates who can confidently talk about Brooke’s mission and how they can contribute to it.
Be Detail-Oriented:Pay close attention to the details in your application. Accuracy is key, so double-check for any typos or errors before hitting send. We appreciate a keen eye for detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Brooke Action For Working Horses and Donkeys
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Brooke’s mission and values. Familiarise yourself with their work and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Supporter Care Skills
Prepare specific examples from your past roles where you provided excellent supporter care or handled donation processing. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to talk about how you’ve collaborated with others in previous jobs. Highlight instances where you supported colleagues or contributed to a positive team culture, as this is key for success at Brooke.
✨Be Ready to Multitask
Expect questions about how you handle multiple tasks and changing priorities. Share examples that illustrate your ability to juggle various responsibilities while maintaining attention to detail. This will reassure them that you can thrive in a busy environment.
