At a Glance
- Tasks: Be the friendly face of our clinics, managing reception and admin tasks.
- Company: Join Brook, the UK's leading sexual health and wellbeing charity.
- Benefits: Enjoy a 4 Day Week, generous leave, and flexible working options.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous reception or admin experience and strong communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
We are a 4 Day Week employer.
Operating from our flagship hub in the centre of Truro, Brook Sexual Health Cornwall is now the main provider of integrated sexual health services across the county. Committed to providing a modern and innovative service, we continue to extend our expert clinical provision to reach smaller communities and, with our partner organisation SH:24, have transformed Cornwall’s digital offer with accessible online services, to complement our face-to-face clinical provision.
Could you be the friendly and professional first point of contact for clients and visitors to our clinics? Based predominantly in Pool or Truro, you will also cover Newquay on occasion, bringing your excellent communication skills and strong administrative experience from a busy reception environment. There is some evening and weekend working.
Essential criteria:- Previous receptionist or administrative experience
- Experience of managing and writing correspondence
- Experience of word processing and inputting and retrieving information from a computer system
- GCSEs or equivalent in English Language and Maths
- Hours: Full-Time 37.5 hours per week
- Contract: Fixed contract (Maternity cover from 01/09/2026 until 31/08/2027 or earlier if the substantive post holder returns)
- Location: Cornwall (Truro/Pool based)
- Salary: £26,227.5 per annum
- Closing date: 11/08/2026
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
Benefits of working for Brook:- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave - 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme - Employee pension contributions matched by Brook up to 4% of qualifying earnings
- Training and development opportunities
- Coaching
Brook is the UK's leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality. Our unique combination of clinical services and education programmes are designed to meet individual needs and instil positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role. Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose: Working with People Safely. Safe Place, Safe People.
Reception & Admin Worker (Mat leave cover) in Truro employer: Brook
Brook is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a unique 4-day work week, generous annual leave, and a supportive work culture, Brook fosters a healthy work-life balance while providing opportunities for meaningful outreach in education and wellbeing. Employees benefit from a comprehensive package including sick pay, Cycle to Work schemes, and a pension plan matched by the company, making it an attractive place for those seeking rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Admin Worker (Mat leave cover) in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brook. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brook before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception & Admin Worker (Mat leave cover) in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brook:Your cover letter is your chance to shine! Tell us why you want to work at Brook specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brook!
How to prepare for a job interview at Brook
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
