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For Companies At a Glance
- Tasks: Manage calls, book appointments, and create a welcoming environment for patients.
- Company: Join Brook, the UK's leading sexual health and wellbeing charity.
- Benefits: Enjoy a 4 Day Week, generous leave, and flexible working options.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous receptionist experience and familiarity with electronic booking systems.
Overview
We are 4 Day Week employer
Purpose of the role
We are looking for a part-time receptionist to join our busy clinic. If you\’re confident handling calls, booking appointments, and creating a welcoming environment for patients, we’d love to hear from you.
To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate.
Essential criteria
- Previous receptionist or administrative experience
- Experience of electronic patient booking and record systems, (Idox Lilie or similar)
- Experience of telephone work, for example managing and directing incoming calls and supporting clients over the phone
To learn more about the role and person specification please read the attached role specification which can be found on the application form.
About the role
- Hours: Part-Time 18.75 Hours per week
- Contract: Fixed contract (up to 31/03/2026)
- Location: Brook Southend-on-Sea
- Salary: £24,570 per annum pro rata
- Closing date: 12/10/2025
Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary
- ApplicationTip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
About Brook
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.
Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook
- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
- Training and development opportunities
- Coaching
Please note this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.
Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose
Working with People Safely. Safe Place, Safe People.
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Receptionist (Part time) employer: Brook
Contact Detail:
Brook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Part time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brook and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will boost your confidence in handling calls and booking appointments, making you feel more prepared for the real deal.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with electronic patient booking systems like Idox Lilie. If you can demonstrate your ability to navigate these systems during the interview, you'll stand out as a strong candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure your supporting statement highlights how you meet the person specification – this is key to getting through to the interview stage.
We think you need these skills to ace Receptionist (Part time)
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure your supporting statement directly addresses the person specification. This helps us see how your experience aligns with what we're looking for, making it easier for us to shortlist you.
Show Off Your Experience: Highlight any previous receptionist or administrative experience you have. We want to know how you've handled calls, booked appointments, and created a welcoming environment in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to the facts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Brook
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a receptionist at Brook, especially handling calls and booking appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous receptionist or administrative roles that highlight your skills. Whether it’s managing electronic patient booking systems or dealing with challenging phone calls, having concrete examples ready will demonstrate your capability and experience.
✨Create a Welcoming Atmosphere
Since the role involves creating a welcoming environment for patients, think about how you can convey this during the interview. Practice your greeting and body language, and be ready to discuss how you would handle various scenarios to ensure patients feel comfortable and respected.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the 4 Day Week programme. This shows your enthusiasm for the position and helps you gauge if Brook is the right fit for you. Plus, it leaves a positive impression on the interviewers!